Spectos Services
We do not believe in "one size fits all." Every organization and enterprise is different. We build your tailored Spectos Real-Time Performance Management™solution with our underlying Spectos Services for Hardware, Software, Projects and Support. This way, your customized Service Quality Management system becomes as flexible and extendable as possible.
Software Services
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Survey Service
Create, manage, and analyze surveys, polls and feedback's in real time with our powerful survey tool for customized questionnaires
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Ticket Service
Manage inquiries, complaints and tasks of any kind centrally and efficiently and stay up to date with real-time insights into customer issues
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Cockpit & Dashboard Service
Increase the informative value of your data with meaningful reports, graphs and charts, visualized in cockpits and dashboards centrally in one platform
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Analytics Service
Use our powerful Analytics Service to merge varied data sources and view data from multiple perspectives. Comprehensive, quick and in real time
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Panel Service
Create and manage your own panels for specific campaigns - at any time and with your own members or participants of the Spectos panel.
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Notification Service
Stay up to date with instant notifications and learn about relevant developments immediately.
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Campaign Service
Boost the success of your surveys with targeted communication and confidential data collection.
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Parcel Service
Gain full access to the tracking data of your shipments across all your carriers in a standardized and centralized manner for easy performance comparison.
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Data4City Service
Shape the city of the future with the targeted collection and analysis of local data.
Hardware Services
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Live Tracker
The flexible and powerful loT technology is a cost-effective tracking solution delivering visibility into complex supply chains and and improving process efficiency
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RFID Last Mile Unit
RFID reader with passive RFID and NB-IoT connectivity for monitoring shipments up to the last mile into recipients' letterboxes
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RFID Gates
Improved transparency of individual processes steps and tracking of movement of goods and shipments in real time with our RFID solution
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RFID Tags
RFID tags can be easily and flexibly integrated almost anywhere, including goods, cargo and assets of any kind
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IoT Sensors
In-depth quality monitoring in logistics with IoT sensor data for end-to-end transparency
Support Service
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Call, Email & Chat Support
Spectos Call, Email & Chat Support provides the necessary framework and infrastructure to successfully deliver a higher level of satisfaction for your customers.
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Social Media Research
Do you know your online rating? With our service for social media monitoring & community management you will achieve a better understanding on customer needs and improve the quality of your services.
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Panel Management
When conducting your long-term studies, you can trust our on our reliable and well-trained panelists for your projects. With our Panel Management service we take care of the entire study process for you.
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Digitization Service
Let us digitize your paper-based data so you can access your key performance indicators even faster in the future.
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Mystery Service
Conduct quality tests and service checks with Spectos Mystery Research & Mystery Shopping for continuous improvement of your service quality.
Project Services
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Consulting & Workshops
With a lean, flexible and agile approach towards collaboration, our team of experts work closely with you to develop customized solutions for your business
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Project Management
Develop the right and appropriate project model for your business performance management with our Project Management Services