Process Monitoring & Quality Management
Full visibility of your service performance and compliance through automated monitoring, reporting and documentation
A major challenge in process monitoring and quality management is the lack of a comprehensive, end-to-end approach. This leads to insufficient transparency on service quality for the entire organization and across all business processes. Often, insight into customer satisfaction and service quality is derived from customer complaints alone, giving only a partial perspective. As a result, organizations struggle to adequately monitor the customer experience. The lack of internal insight into the nature, frequency, and root causes of complaints hinders effective resolution and improvement efforts. For audits, the complexity of certain environments makes it difficult to maintain consistent monitoring standards due to limited resources and decentralized planning. These challenges increase the risk of losing valuable certifications and violating compliance requirements. Address these issues now with our customized process control and quality monitoring solutions to implement proactive service quality management strategies!
Mastering visibility and operational challenges
Gain Full Visibility
Obtain end-to-end information for complete visibility into performance and service quality.
Monitor Operations End to End
Use data along the entire process chain for a complete overview of the quality of the services offered.
Continuously Improve Service Quality
Steer the customer experience at the source of operations for continuous service quality improvement.
End-to-End Performance Monitoring & Optimization
Benefit from full visibility into your performance for targeted customer experience management at the source of operational events
Spectos Solutions for Process Monitoring & Quality Management
Data as the driving force for your business
What do our customers say?
Spectos has delivered a complete and thorough insight into our processes. The simple to use dashboards of Spectos enable us to see every test letter at a glance and have transparent and easy to understand reports available online.
Nicolas Malaisé | Quality Manager | Post Luxembourg
With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.
Valentina Schut | Service Management Assistant | Audi Zentrum Ingolstadt
Spectos has been supporting us for many years with customized tools, allowing us to continuously advance our comprehensive quality management. The Spectos Real-Time Performance Management™ suite is a convenient, user-oriented all-in-one platform that can be extended at any time.
Steve Gülzow | Director Partner Management | Deutscher Versand Service
Advantages of Process Monitoring & Quality Management with Spectos
Connected Services
