What is Postal Network Performance Management?
Postal Network Performance Management is a system for optimizing postal operations. It uses data to analyze performance, identify issues, and make improvements. This helps postal services deliver better service, reduce costs, and satisfy customers.
We understand your challenges
How it works?
Set clear goals
Consolidate data
Choose the right solution
Build a performance framework
Continuously improve
Event Management: Master Your Network’s Pulse
Gain unparalleled visibility into your postal network’s performance with our robust Event Management module. Proactively identify and address potential disruptions before they impact service delivery. By capturing and analyzing critical events in real-time, you’ll be empowered to optimize resource allocation, minimize delays, and ensure consistent service quality.
Real-Time Tracking: Delivering Transparency and Confidence
Revolutionize your customer experience with our cutting-edge Real-Time Tracking solution. Provide customers with up-to-the-minute updates on their shipments, fostering trust and loyalty. By tracking items from origin to destination, you can identify bottlenecks, improve delivery times, and enhance operational efficiency.
Integrated Complaints Management: Turning Feedback into Gold
Transform customer complaints into valuable insights with our Integrated Complaints Management system. Efficiently manage and resolve complaints, while identifying root causes to prevent recurrence. By analyzing complaint data, you can proactively address service issues and improve overall customer satisfaction.
Integrated Returns Management: Streamlining the Reverse Logistics Process
Simplify your returns process and enhance customer satisfaction with our Integrated Returns Management solution. From initiating returns to processing refunds, our system streamlines the entire process, reducing costs and improving efficiency. Gain valuable insights into return patterns to optimize inventory management and inform product improvements.
Postal Network Performance Management by Spectos
Optimize operations, reduce costs, and improve service levels
Make data-driven decisions for real-time visibility and performance optimization
Deliver exceptional customer service and gain a competitive advantage
Maximize efficiency and quality across your postal network with our solution
Our customers segments
Postal Operators
Logistics and Supply Chain Companies
Courier Services
What do our customers say?
“With the Real-Time Performance Management™ Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.“
André Ströher | Chief Supply Chain Officer | WIRmachenDRUCK
“By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.“
Steve Gülzow | Director Partner Management, dvs – Deutscher Versand Service
Case Study | Postal Network Performance Management
dvs – Deutscher Versand Service: Comprehensive, targeted quality management in one platform
Smart solutions for Postal & Logistics
Transit Time Monitoring System for postal item (EN 13850 / EN 14534)
Know your transit time quality – fully compliant with international standards.
Live Tracking Solutions for Postal & Parcel Networks
Boost efficiency, compliance, and CX with real-time monitoring and end-to-end visibility.
Audit & Certification Management for Postal & Parcel Networks
Audit & certification management ensures postal and parcel networks operate with top efficiency and reliability.
Video Coding for Letter and Parcel Sorting Processes
Outsource your video coding to eliminate unnecessary costs, streamline sorting, and resolve staffing issues effortlessly.
Returns Data Management for Postal & Parcel Networks
Outsource your mail returns management to us, saving time and resources while ensuring smooth delivery.
Customer Satisfaction Monitoring for Postal & Parcel Networks
Stay ahead in postal delivery with real-time customer satisfaction monitoring to enhance strengths and improve services.
