What is Customer Satisfaction Monitoring?
Customer Satisfaction Monitoring for Postal & Parcel Networks measures customer experiences. It tracks delivery speed, customer service, complaints, and overall satisfaction. By analyzing data, postal networks improve service quality and boost customer happiness. Key components include surveys, social listening, complaint management, and delivery metrics.
We understand your challenges
How it works?
Define Objectives and KPIs
Data Collection Strategy
System Implementation and Integration
Analysis and Reporting
Feedback Loop and Improvement
Comprehensive Survey Service
Our cutting-edge survey platform empowers you to craft and deploy tailored questionnaires that delve deep into customer sentiment. From delivery speed and accuracy to customer service interactions, gain invaluable insights to refine your operations. With user-friendly design and robust analytics, you’ll uncover trends, identify pain points, and measure the impact of improvements.
Multichannel Approach
Reach your customers where they are with our versatile multichannel survey approach. Seamlessly integrate surveys into your website, mobile app, email, and social media platforms. Capture feedback from a diverse audience and gain a comprehensive understanding of customer preferences. By offering multiple touchpoints, you ensure that no voice goes unheard.
Constant Feedback loops connected with delivery transactions or customer request
Break down silos and create a seamless feedback loop by connecting surveys with delivery transactions and customer inquiries. Gain real-time insights into customer experiences as they unfold, allowing you to address issues promptly and prevent escalating dissatisfaction. This proactive approach strengthens customer relationships and drives operational excellence.
A dedicated set of questions and KPIs for the postal sector
Benefit from our industry-specific expertise with a pre-built set of questions and key performance indicators (KPIs) tailored to the postal sector. These proven metrics align with industry standards and benchmarks, providing a solid foundation for measuring customer satisfaction. Easily customize and expand the questionnaire to fit your unique requirements and track progress over time.
Integrated into Customer Dialogue, Network Performance and Audit Management
Experience the power of a unified platform that seamlessly integrates customer satisfaction monitoring with other critical functions. Gain a holistic view of your operations by combining survey data with network performance metrics and audit findings. Identify patterns, uncover root causes, and implement targeted improvements to enhance overall customer experience and operational efficiency.
CUSTOMER SATISFACTION MONITORING by Spectos
Real-time insights and actionable data for rapid problem-solving
Seamless integration with existing systems for efficiency
Proven industry expertise and a tailored solution
Test Now: Sample Customer Survey
Drive customer loyalty through comprehensive satisfaction monitoring
Our customers segments
National Postal Services
Parcel Delivery Services
Courier Services
What do our customers say?
“Our collaboration with Spectos enables us to deliver a more comprehensive suite of solutions that can accurately classify, validate and enhance customs data at high volume in order to meet customs compliance requirements, avoid delays and minimize costs throughout the supply chain.“
Niall O’Neill | CEO | MyDutyCollect
Case Study | Customer Satisfaction Monitoring for Postal & Parcel Networks
dvs – Deutscher Versand Service:
Integrated ticket system for various use cases (event and complaint management)
Smart solutions for Postal & Logistics
Postal Network Performance Management
Delivering efficiency for Postal Operators in a changing world.
Audit & Certification Management for Postal & Parcel Networks
Audit & certification management ensures postal and parcel networks operate with top efficiency and reliability.
Video Coding for Letter and Parcel Sorting Processes
Outsource your video coding to eliminate unnecessary costs, streamline sorting, and resolve staffing issues effortlessly.
Digitizing CN Labels & Customs Data Capture
Enhance efficiency, resolve staffing challenges, and cut costs by outsourcing your customs data entry needs.
Returns Data Management for Postal & Parcel Networks
Outsource your mail returns management to us, saving time and resources while ensuring smooth delivery.
Customer Dialogue System for Postal & Parcel Networks
Gain a competitive edge with Spectos, transforming postal complaints into stronger customer relationships.
