What is The Spectos Customer Dialogue System?
The Spectos Customer Dialogue System for Postal & Parcel Networks is a comprehensive platform designed to manage all types of customer feedback efficiently. By centralizing inquiries from multiple channels, it ensures consistent and transparent handling of customer interactions. This system improves response times, provides detailed status updates, and facilitates effective communication across departments.
We understand your challenges
How it works?
Easy Implementation
Holistic Workflow
Central Platform
Comprehensive Analytics and Reporting
Handle delivery complaints in one central platform
When handling delivery complaints, the different channels of communication may lead to different procedures for processing a case, depending on the department. For some complaints, there may be a risk of getting lost along the progress or being incorrectly assigned to an employee. This is where our multichannel approach comes into play. With Spectos’ solution, all inquiries are bundled into one single platform, allowing for a consistent and transparent processing of customer complaints.
Increase efficiency and transparency in processing complaint
In this fiercely competitive postal market where consumers can exercise choice of supplier, post and parcel operators face particular challenges: they receive inquiries and complaints from both senders and receivers. Spectos’ integrated ticket system brings together all those requests in one central platform. With a number of useful features, you have the means at your hands to rapidly respond to your customers’ concerns.
Data-Driven Service Improvement
To continuously improve service quality, postal companies need a deep understanding of the issues their customers face. Understanding the root causes of customer dissatisfaction is key to continuous improvement. Spectos’ solution provides real-time analytics that offer insights into the status of complaints, processing times, and the distribution of issues across various areas.
CUSTOMER DIALOGUE SYSTEM by Spectos
Centralize all customer inquiries and complaints
Automate workflows and notifications
Gain deep insights into customer issues
Transform communication and elevate customer engagement with smart, automated dialogue system
Our customers segments
Postal and Courier Companies
Delivery Partners and Contractors
E-commerce Platforms
What do our customers say?
“…With the continuously updated results and detailed reports in the Spectos Real-Time Performance Management™ platform, we have the opportunity to check and optimize the quality of our services in a targeted manner. In this way, we are steadily developing the public service of tomorrow. As Swiss Post, we do not limit ourselves to providing the classic universal service. We go beyond this to meet the needs of our customers.“
Dr. Annina Eymann | Specialist CEM and market research | Swiss Post
“By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.“
Steve Gülzow | Director Partner Management, dvs – Deutscher Versand Service
Case Study | Customer Dialogue System for Postal & Parcel Networks
dvs – Deutscher Versand Service:
Integrated ticket system for various use cases
Smart solutions for Postal & Logistics
Postal Network Performance Management
Delivering efficiency for Postal Operators in a changing world.
Audit & Certification Management for Postal & Parcel Networks
Audit & certification management ensures postal and parcel networks operate with top efficiency and reliability.
Video Coding for Letter and Parcel Sorting Processes
Outsource your video coding to eliminate unnecessary costs, streamline sorting, and resolve staffing issues effortlessly.
Digitizing CN Labels & Customs Data Capture
Enhance efficiency, resolve staffing challenges, and cut costs by outsourcing your customs data entry needs.
Returns Data Management for Postal & Parcel Networks
Outsource your mail returns management to us, saving time and resources while ensuring smooth delivery.
Customer Satisfaction Monitoring for Postal & Parcel Networks
Stay ahead in postal delivery with real-time customer satisfaction monitoring to enhance strengths and improve services
