Customer satisfaction surveys enable companies to change their perspective. As a direct channel for the customer, they help you to experience your offering and the services you provide from a different point of view. And it is not uncommon for such surveys to uncover hidden opportunities that are almost unnoticed from a company’s own position in its day-to-day business.
VINCORION benefits from broad B2B satisfaction surveys without additional effort in its daily operations
For the customer service department of VINCORION, a subsidiary of the Jenoptik Group, customer experience plays a central role when optimizing the quality of services. This led the mechatronics company, to trustfully delegate their entire evaluation project to the Spectos Group, in order to fully focus on the continuity and optimization of their daily operations. For this reason, we are pleased to contribute with the design and procurement of tailor-made B2B surveys aimed to measure not only the department’s own performance but to determine the overall satisfaction of their valued customers.
As a supplier to the aerospace, security, defense and rail industries, the well-being of many people depends on VINCORION’s products.
In our new case study, we demonstrate in detail how the mechatronics company has benefited from the Spectos Survey Service and how we helped design, establish and manage a flow of communication with a very exclusive group of customers that resulted in VINCORION’s concrete actions for process optimization.
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