Our approach is to anticipate tomorrow’s requirements today and develop forward-looking, precisely tailored solutions. Spectos has been supporting us for many years with customized tools, allowing us to continuously advance our comprehensive quality management. The Spectos Real-Time Performance Management™ suite is a convenient, user-oriented all-in-one platform that can be extended at any time. It provides us with the means to address the multi-faceted demands of day-to-day business and to meet continuously changing customer requirements both today, and in the future.
By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time. Different user-oriented perspectives represent an important tool for both the control of interfaces and the continuous development of the network.
Steve Gülzow | Director Partner Management | dvs – Deutscher Versand Service
dvs: Focus on the customer through transparency at all levels of quality management
For many years, Spectos has been supporting one of the market-leading postal service providers in Germany, dvs – Deutscher Versand Service (formerly known as Postcon Group), with a broad range of technologies and services in the development of quality monitoring solutions to optimize delivery quality in its complex distribution network.
What started out with the aggregation and utilization of the large amounts of data from the delivery network for the specific information needs of those responsible for quality management in the Spectos Real-Time Performance ManagementTM Suite has evolved into a solution that also enables customer experience management via the central, cloud-based SaaS platform. The postal service provider has thus achieved a comprehensive performance monitoring and quality management in order to derive strategic decisions.
Find out in the case study how dvs uses the Spectos Real-Time Performance ManagementTM Suite to effectively support its day-to-day business and leverages the insights for ongoing process optimization.
