In the end, it is important to find a balance between cost-cutting measures and offering premium services in order to remain competitive in a market where consumers are price-sensitive, but also expect an excellent quality of service.
— Niels Delater, Spectos CEO
Postal companies are facing fierce competition due to the entry of e-commerce companies into the postal market, and ongoing global and geopolitical shifts. To keep pace with these developments and the accompanying changes in customer demands, the postal sector has been undergoing a profound transformation.
Since Spectos was founded, the company has worked with postal organizations around the world to help them manage this transformation. In an interview, Niels Delater, CEO of Spectos, describes the three areas where he sees the biggest challenges for postal companies: management and reporting, workforce change, and sustainability from a management perspective. He talks about what he sees happening at postal organizations and the changes he expects in the future.
Curios? Tune in to the interview with Nadia Hilger, Marketing Director of Spectos, for more insight. For the text version, click here to go to What’s up in the postal industry.
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