Managing Customer Experience (CX) can be overwhelming – especially for businesses lacking the tools, know-how, or resources to get started. Many companies still rely on manual processes or underutilized software, either due to budget constraints, limited expertise, or a lack of time and staff. Some don’t even know where to begin.
Spectos RISE is built to change that. It’s a comprehensive, ready-to-use CX solution that combines powerful software, dedicated services, and years of industry expertise to help you manage customer feedback, improve satisfaction and drive business performance – right from the start.
Why Spectos RISE stands out
Most CX providers focus on either software or consulting – not both. Businesses are often left juggling multiple tools, hiring consultants or allocating internal manpower just to get started.
Spectos RISE is different. It combines all key components into one cohesive solution: a centralized software suite, hands-on operational support and strategic CX consulting.
You don’t just get a platform – you gain an experienced partner to help run, monitor and evolve your VOC (Voice of the Customer) program.
And it’s all in the name: RISE stands for Reliable, Integrated, Sustainable and Easy. These are the core principles behind every element of the solution – from setup to daily operations and long-term growth.
What you get with Spectos RISE
Spectos RISE offers a practical and scalable approach to managing CX. Whether you’re just getting started or looking to optimize existing processes, our solution provides:
- Expert-Designed Surveys: Launch fully customizable surveys in minutes, complete with industry-standard metrics like NPS, CSAT, and CES – designed by CX professionals to ensure reliability and relevance.
- Customer Data Management: Pre-built yet flexible structures make it easy to collect, sync, and manage customer information.
- Ticket Management: Streamline response workflows with a clear process for tracking and resolving customer requests.
- Real-Time Reporting & Consultancy: Interactive dashboards powered by RTPM™ give you instant insights, while our expert consulting helps you turn data into action.
Together these components form a holistic CX ecosystem. With Spectos RISE, you no longer need to invest in multiple tools or stretch your internal resources to manage feedback, data, or operations. Everything is designed to work in harmony – giving you more control, better insights, and the expert support you need to deliver real results in customer satisfaction and loyalty.
Use cases across industries
From Logistics and E-commerce to Mobility services, Spectos RISE has been developed with real operational needs in mind.
Imagine this: a retail chain with 10 shops wants to improve customer satisfaction. With Spectos RISE, they can instantly start collecting at least 30 customer feedback per shop each month – without overloading staff with manual work. Beyond gathering insights, the system also helps handle customer tickets at the first level by acknowledging issues, confirming customer concerns, and routing them to the right department based on a predefined process. This ensures customers feel heard and supported right from the start.
Meanwhile, real-time dashboards keep management informed, and monthly expert reviews provide ongoing guidance to refine operations – all without the need to build a CX department from scratch.
Flexible, scalable & cost-effective CX Management Solution
Instead of building out internal CX infrastructure or juggling fragmented tools, companies can launch Spectos RISE with a standardized, reliable package – and even scale up as their needs grow. It’s a cost-effective way to kickstart or enhance your CX operations, with the flexibility to grow alongside your business.
Ready to elevate your Customer Experience?
Contact us today to see how Spectos RISE can support your CX journey – from strategy to operations.
