EMVIA LIVING, an expanding nursing care company with over 60 facilities nationwide, understands the importance of ongoing satisfaction surveys to improve the quality of care for their residents. By using paper questionnaires that are easy to understand and accessible to everyone, they gather valuable insights into how their residents perceive their everyday life in the facilities. This information also provides the means to identify areas for improvement.
Satisfaction surveys for care providers with Spectos: Improving quality and transparency
Spectos provides end-to-end support, from questionnaire design and digitization of paper-based feedback to the analysis of the results and reporting in a visually appealing brochure. With this comprehensive approach, EMVIA LIVING can transparently communicate the quality of its services to residents, staff, service providers, and authorities.
With the help of the surveys, EMVIA LIVING receives valuable impulses for optimisation measures for its facilities.
Quality assurance and appreciation for everyone
By conducting regular satisfaction surveys, the nursing service provider receives valuable impulses for targeted optimization measures and long-term quality improvements. In addition, EMVIA LIVING sends a valuable message to its employees: their performance is recognized, appreciated, and not taken for granted.
How can all of this be achieved with satisfaction surveys? Here are the details:
