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Spectos
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      Process Monitoring & Quality Management (PX)

      Full visibility of your service performance through monitoring, reporting & documentation

      • Transit Time Monitoring
      • Cold Chain Monitoring
      • Audit & Certification Management

      Process Automation & Digitization (OX)

      Digitize and automate your service performance with our solutions to optimize your business

      • Data Capturing & Digitization
      • Performance Management

      Customer Experience (CX)

      Optimizing the Customer Experience with our solutions for feedback management, customer dialogue & service quality improvement

      • Customer Satisfaction
      • Customer Dialogue System

  • Industries

      Postal Logistics

      Monitoring postal performance from end-to-end for optimized quality of service

      • Transit Time Monitoring System
      • Live Tracking Solutions
      • Postal Network Performance Management
      • Audit & Certification Management
      • Video Coding
      • Returns Data Management
      • Customer Experience Management
      • Customer Dialogue System

      Retail & Supply Chain Logistics

      Improve your performance, from checkout to shipping & delivery to customer service

      • Transit Time Monitoring System
      • Supply Chain Logistics Performance Management
      • E-Commerce Performance Management
      • Cold Chain Monitoring System
      • Customer Experience Management
      • Customer Dialogue System

      Mobility & Transport

      Bring your enthusiastic passenger community to life with Spectors Mobility

      • Audit & Certification Management
      • Airline Network Performance Management
      • Customer Experience Management
      • Customer Dialogue System
  • Customers

      Our Customers

      Our clients trust us to implement tailor-made solutions to measure and manage their business performance & service quality. We have successfully implemented projects with more than 500 clients across 40 countries.

      • Postal Logistics
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      • Retail, E-Commerce and Supply Chain Logistics
      • Mobility & Transport
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      International expertise from various industries and disciplines. Everybody likes great service. We help to provide it.

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      Service quality & customer experience are the focus of our blog posts, form various perspectives & for different industries, all about quality monitoring & improvement. Stay up-to-date with Spectos.

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      We are always on the lookout for amazing team players that are up to for challenges. We would love to hear from you. Send us your application today!

      • Open Postitions
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  • EN
    • DE
Contact

Spectos
  • Solutions

      Process Monitoring & Quality Management (PX)

      Full visibility of your service performance through monitoring, reporting & documentation

      • Transit Time Monitoring
      • Cold Chain Monitoring
      • Audit & Certification Management

      Process Automation & Digitization (OX)

      Digitize and automate your service performance with our solutions to optimize your business

      • Data Capturing & Digitization
      • Performance Management

      Customer Experience (CX)

      Optimizing the Customer Experience with our solutions for feedback management, customer dialogue & service quality improvement

      • Customer Satisfaction
      • Customer Dialogue System

  • Industries

      Postal Logistics

      Monitoring postal performance from end-to-end for optimized quality of service

      • Transit Time Monitoring System
      • Live Tracking Solutions
      • Postal Network Performance Management
      • Audit & Certification Management
      • Video Coding
      • Returns Data Management
      • Customer Experience Management
      • Customer Dialogue System

      Retail & Supply Chain Logistics

      Improve your performance, from checkout to shipping & delivery to customer service

      • Transit Time Monitoring System
      • Supply Chain Logistics Performance Management
      • E-Commerce Performance Management
      • Cold Chain Monitoring System
      • Customer Experience Management
      • Customer Dialogue System

      Mobility & Transport

      Bring your enthusiastic passenger community to life with Spectors Mobility

      • Audit & Certification Management
      • Airline Network Performance Management
      • Customer Experience Management
      • Customer Dialogue System
  • Customers

      Our Customers

      Our clients trust us to implement tailor-made solutions to measure and manage their business performance & service quality. We have successfully implemented projects with more than 500 clients across 40 countries.

      • Postal Logistics
      • Other Industries
      • Retail, E-Commerce and Supply Chain Logistics
      • Mobility & Transport
  • Company

      Company

      International expertise from various industries and disciplines. Everybody likes great service. We help to provide it.

      • About
      • Partner
      • Approach
      • Certification
      • Team
      • Sustainability
  • Resources

      Resources

      Service quality & customer experience are the focus of our blog posts, form various perspectives & for different industries, all about quality monitoring & improvement. Stay up-to-date with Spectos.

      • Blog
      • Events
      • Media Library
      • News
  • Career

      Career

      We are always on the lookout for amazing team players that are up to for challenges. We would love to hear from you. Send us your application today!

      • Open Postitions
  • Contact
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    • DE
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Spectos News

Stay up-to-date with Spectos

Meet Our Team, Spectos

Meet Our Team: Benjamin Sonnenschein – A Decade of Innovation at Spectos

News

Meet Our Team: Benjamin Sonnenschein – A Decade of Innovation at Spectos
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Susann Heller

21/04/2025

News

FAQ on the cyber attack on Spectos GmbH (as of 07.04.2025)
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Ringo Großer

07/04/2025

News

Update on the cyber attack on Spectos – investigation completed, systems back up and running
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Ringo Großer

07/04/2025

News

Case Study: Independent Quality Measurement Confirms Liechtenstein Postal Service Excellence
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Daniel Jansen

11/03/2025

News

Stronger together: Spectos teams up with Qualcomm Technologies
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Ringo Großer

04/09/2024

News

Spectos Transit Time Measurements for Swiss Post: Case Study
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Daniel Jansen

15/09/2023

News

Recertification of Spectos transit time measurement system by TÜV
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Simon Eckstein

23/08/2023

News

MEET OUR TEAM: The people behind Spectos
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Susann Heller

04/07/2023

News

New Datasheets for Download in Spectos Media Library
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Ringo Großer

08/06/2023

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START INNOVATING YOUR PERFORMANCE MANAGEMENT TODAY!

Our experts look forward to your inquiry.

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  • Solutions
    • Process Monitoring and Quality Management (PX)
      • Transit Time Monitoring
      • Cold Chain Monitoring
      • Audit & Certification Management
    • Process Automation and Digitization (OX)
      • Data Capturing & Digitization
      • Performance Management
    • Customer Experience (CX)
      • Customer Satisfaction
      • Customer Dialogue System
  • Industries
    • Postal Logistics
      • Transit Time Monitoring System
      • Live Tracking Solution
      • Postal Network Performance Management
      • Audit & Certification Management
      • Video Coding
      • Returns Data Management
      • Customer Experience Management
      • Complaint Management
    • Retail & Supply Chain Logistics
      • Transit Time Monitoring System
      • Supply Chain Logistics Performance Management
      • E-Commerce Performance Management
      • Cold Chain Monitoring System
      • Customer Experience Management
      • Customer Dialogue System
    • Mobility & Transport
      • Audit & Certification Management
      • Airline Network Performance Management
      • Mobility Satisfaction System
      • Mobility Customer Dialogue System
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