What is Mobility Satisfaction System?
A Mobility Satisfaction System is a tool or platform used to measure and analyze passenger or user satisfaction with a transportation service. It typically involves gathering feedback through surveys, questionnaires, or other methods to assess various aspects of the mobility experience.
We understand your challenges
How it works?
Define Objectives and KPIs
Data Collection Strategy
System Implementation and Integration
Analysis and Reporting
Feedback Loop and Improvement
Technology
Our Spectos Mobility Cockpit provides instant access to comprehensive feedback data. You can quickly pinpoint quality issues, understand customer satisfaction drivers, and take action to improve your service. With detailed insights into stops, routes, vehicles, and customer centers, you’ll be equipped to make data-driven decisions and exceed customer expectations.
Data Collection and Management
A Mobility Satisfaction System’s core function is to efficiently gather and manage passenger feedback. This involves implementing various data collection methods such as surveys, mobile apps, and in-person interviews. The system should be designed to capture both quantitative and qualitative data to provide a comprehensive understanding of passenger experiences. Effective data management ensures data accuracy, consistency, and accessibility for analysis.
Data Analysis and Insights
Once data is collected, the system must effectively analyze it to extract meaningful insights. Advanced analytics tools can be employed to identify trends, patterns, and correlations within the data. These insights help transportation providers understand passenger preferences, pain points, and areas for improvement. By segmenting data based on demographics, travel patterns, or other relevant factors, the system can provide granular insights to support targeted interventions.
Feedback Management and Action Planning
The system should facilitate efficient management of passenger feedback, including complaints, suggestions, and compliments. This involves routing feedback to the appropriate departments for resolution and ensuring timely responses to passengers. A well-designed system allows for tracking the status of feedback and measuring response times. Moreover, it should enable the creation of action plans based on identified areas for improvement.
Mobility Satisfaction System by Spectos
Comprehensive Data Collection
Advanced Analytics and Insights
Seamless Integration
Test now: Example passenger survey
Elevate your mobility services with Spectos Mobility Satisfaction System
Our customers segments
Public Transportation Agencies
Rail Operators
Airlines
Transportation Infrastructure Providers
Ride-sharing and Taxi Services
Car Rental Companies
What do our customers say?
“Digital surveys offer the opportunity to receive prompt and timely customer feedback in a simple and uncomplicated manner. The findings also underline the results of other Surveys.“
Torge Gebhardt, DSW21 –Communication and Information
“With the RTPM Real-Time Performance Management™ solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.“
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
Smart solutions for MOBILITY
Audit & Certification Management for Mobility
Automate tasks, centralize data, and achieve exceptional results with our intuitive platform.
Airline Network Performance Management
Experience seamless travel with minimal delays and enhanced passenger satisfaction through optimized network performance.
Mobility Customer Dialogue System
With our solution, you gain a powerful tool to strategically improve customer service and continuously increase customer satisfaction.
