What is Complaint Management for Passengers?
Complaint Management for Passengers is a process for handling customer grievances. It involves creating easy ways for passengers to complain, setting clear steps to address issues, and using complaint data to improve services. Effective complaint management builds customer loyalty and protects brand reputation.
We understand your challenges
How it works?
Establish Complaint Channels
Develop Complaint Handling Procedures
Implement a Complaint Management System
Monitor and Evaluate
Deep Dive into Passenger Insights
Ongoing measurements let you find out about general satisfaction, loyalty and recommendation behavior of your passengers. No matter which communication channel you receive feedback on, all data is available in your personalized RTPM cockpit. Automatic real-time notifications inform you by means of alert management via email, SMS or push notifications about new complaints. Immediately take suitable countermeasures and ensure continuously important quality criteria such as safety, punctuality, connections and value for money.
Transform Complaints into Loyal Fans
Our advanced ticket system efficiently manages every complaint, providing clear insights and rapid resolutions. Automatically generated tickets are assigned to the right people, and you can add photos or videos for clarity. Track complaint progress anytime and use this information to improve customer satisfaction. Not only will you meet stringent quality standards, but you’ll also turn complaints into opportunities to build lasting customer loyalty.
Complaint Management for Passengers by Spectos
Real-time complaint resolution
Data-driven service improvement
Seamless system integration
Elevate passenger satisfaction with proactive and efficient complaint resolution
Our customers segments
Transportation companies
Hospitality industry
Event organizers
Public service providers
Retailers
What do our customers say?
“The digital survey delivered very valuable input. The results also confirmed the findings of the annual passenger surveys.“
Christian Blank, Strategic Marketing / Market Analyst- DVB AG
“With the RTPM Real-Time Performance Management™ solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.“
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
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