What is Mobility Customer Dialogue System?
A Mobility Customer Dialogue System is a platform designed to efficiently manage customer interactions within the mobility sector. It provides a centralized system for handling inquiries, complaints, and requests across various channels such as phone, email, and social media.
We understand your challenges
How it works?
Easy Implementation
Holistic Workflow
Central Platform
Simple Handling to Win Over Customers
Clearly and well structured, you can find all current concerns or complaints in the overall view. Specific filter and search functions support your cross-channel case management.
Improved Transparency to Ensure Efficient and Complete Processing of all Requests
Benefit from comprehensible case processing for all parties involved. Every step towards resolution is clearly documented, which allows you to close outstanding issues quickly.
Personal and Solution-Oriented: Active Customer Dialogue with Spectos
Engage in dialogue the same way your customers engage with you. With our customer dialogue solution, you respond with the same communication channel with which an inquiry or complaint was received.
Confidently Make Strategic Decisions
Benefit from easy-to-understand analyses and meaningful benchmarks on customer experience and complaint management. Through a targeted, data-based approach, you continuously improve your service quality and strengthen the relationship to your customers.
Mobility Customer Dialogue System by Spectos
Unified management of customer interactions across all channels
Efficient routing and automation of routine tasks
Actionable analytics for service improvement
Transform mobility experiences with seamless communication and personalized support
Our customers segments
Urban and regional public transport providers
Rail and bus operators
Metro and tram services
What do our customers say?
“The digital survey delivered very valuable input. The results also confirmed the findings of the annual passenger surveys.“
Christian Blank, DVB AG –Strategic Marketing / market analysis
Case Study | Mobility Customer Dialogue System
Market Research for Public Transportation at DVB AG
Smart solutions for Mobility
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Complaint Management for Passengers involves creating easy ways for passengers to complain, setting clear steps to address issues, and using complaint data to improve services
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Automate tasks, centralize data, and achieve exceptional results with our intuitive platform.
Mobility Satisfaction System
Spectos Passenger Surveys provide a digital, multi-channel solution for passengers of all ages to share their feedback effortlessly.
