Simple, Flexible, Targeted - Customized Healthcare Satisfaction Surveys
Improve the Satisfaction of Your Patients, Employees and Referring Doctors Through Customized Healthcare Satisfaction Surveys
High satisfaction levels have a decisive influence on the economic success and image of healthcare facilities. Patients, referring physicians and employees have a great impact on the continued success of a healthcare provider. Whether hospitals, clinics, medical care centers, doctors’ practices, nursing facilities or outpatient services: everyone should regularly consult their institution’s staff in order to improve their own service quality and patient care based on existing wishes and needs.
Paper Questionnaires as a Stumbling Block: Why One-Sided Healthcare Surveys Prevent Service Quality Improvement
Specific deficits of paper questionnaires, which are conceived as the only one possible method for surveys, are transferred to the general added value of satisfaction surveys. However, this one-sided approach completely ignores the benefits of digital surveys.
Success Factors of Digital Satisfaction Surveys in Healthcare
Transparency
Keep a constant eye on the satisfaction of your patients, employees and referring physicians
Efficiency
React fast and effectively to problems and complaints in your institutions
Focus
Take targeted measures and monitor their resonance
Want to get to know more about our Healthcare Satisfaction Surveys?
Hello, I am Katja Peschke. As your expert in this topic, I am happy to answer your individual questions.
Your Benefits with Surveys by Spectos Healthcare
Multi-channel system for simple and targeted collection of feedback at selected touchpoints
Surveys available at any time and from any location, offline and online
Continuous recording, processing and evaluation of feedback in real time
Reports and evaluations retrievable at the push of a button – mobile as well
Easy to understand application with high usability and maximum comfort
Free design of questionnaires through numerous design elements and question types
Efficient processing of incoming requests by integrated ticket system
Conformity to the PEQ survey method, 4QD from Qualitätskliniken.de
Who asks, wins: Quality monitoring through continuous healthcare satisfaction surveys
Convenient Surveys Thanks to Multi-Channel Approach
Spectos Healthcare Cockpit: Service Quality Monitoring in Real Time
Spectos Healthcare Cockpit: Service Quality Monitoring in Real Time
With the use of Spectos Healthcare you benefit from fewer complaints, lower personnel costs and positive cost accounting through real-time monitoring. The collected data from your satisfaction surveys can be viewed at any time.
- Central monitoring of results from patient, employee or referral surveys
- Reports and analyzes on important quality indicators at the push of a button
- Early detection of weak points
- Permanent optimization of patient care and service quality of your company
Our Solutions
Increase the satisfaction of your stakeholders with real-time surveys: Spectos Healthcare solutions support you in setting up, carrying out and evaluating multi-channel surveys and provide a variety of supplementary services related to your individual monitoring system.
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Continuous Patient Satisfaction Surveys
Measuring patient satisfaction on an ongoing basis paves the way for active complaint management to improve service quality.
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Healthcare Employee Surveys
Get better operations, high employee satisfaction and long-term employment relationships with flexible employee surveys.
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Referring Doctors Surveys
Improve interaction with your referring physicians through flexible, user friedly and easily accessible surveys.