Consulting & Workshops
Developing custom solutions based on a comprehensive and agile project approach
No matter how complex your processes are, our team of experts works closely with you to deliver tailored solutions that enhance your organization’s overall operational performance. Rely on our expertise and experience to provide you with the best tools to continuously improve your day-to-day operations.
How to Assess your Business’s Performance
Ready to boost your business with a cloud-based platform? Our Spectos Real-Time-Performance Management™ Suite is the core of our business. Here, the results of our advanced analytics are displayed in meaningful graphics and reports on the company’s current performance. From customer service to monitoring your current operations, you can easily expand and include new solutions that result in a continuous optimization of everyday processes to improve service quality and customer experience.
To Spectos Real-Time Performance Management™ Solution
Bringing Value to our Customers at All Levels
To be able to provide you with targeted support in process optimization and performance improvement, we need to understand your existing structures and workflows. What are your daily operations like? Who is involved? Where are important crosspoints to other processes or departments? Together with you, we discuss the current state in order to find the best solution for the target state.
Focus Topics of our Customer-Centric Workshops
Our customer-centric approach means that we continuously discuss our customers’ needs in an agile approach throughout the entire project phase.
Customer Journey Workshop
Evaluation of your entire internal & external communication channels from beginning to end.
Product Backlog & User Story Workshop
Defining the roles and needs of key players within your operational processes to quickly identify high-priority issues.
Cockpit & Dashboard Workshop
Development of a customized digital tool that guarantees the measurable success of every project.
We make sure that our solution fits your processes, not the other way around!
Advantages of our Consulting & Workshop Service:
Continuous evaluation and application trials that guarantee measurable results.
Agile workshops during the entire development process to ensure lean coordination at every stage.
We develop processes that can immediately be put into action and make sure they can be integrated at all levels.
From Customer Experience Mangement to Process Digitization & Automation
With our Workshop & Consulting Services we Tailor Our Solutions to Your Company’s Needs
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Customer Dialogue
Manage customer dialogue centrally on one platform for highest service quality, loyalty and growth.
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Audit Management
Streamline and automate your audit process for full transparency on your service quality and compliance
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Patient Experience
Gain continuous real-time insights into patient experience across all stations, departments and facilities.