Analytics Service
Aggregate big data according to your own rules and retrieve smart data at the touch of a button. Use our powerful analytics service to merge varied data sources and view data from multiple perspectives. Comprehensive, quick and in real time.
Powerful analytics insights into your relevant data
The Spectos analytics service supports you in determining quotas and KPIs from big data. We provide a selection of different services for data collection. If you already have your own data sources, our first step is to develop an automated data interface for data integration. The innovative analyses tools then automatically aggregate the results according to parameters and criteria defined by you (e.g. by timestamp, transit time, location, product, score, etc.). This way, all relevant quality indicators and KPIs are available centrally and in real time in one platform.
Centrally merge and combine different data types for informed decision making
The Spectos Real-Time Performance Management™ platform consolidates data from customer feedback collected at multiple touchpoints with operational process data. Data types which are meshed can include:
- Process data from ERP and CRM systems
- Sensor data from RFID, live tracking, WiFi tracking
- Voice of the customer: data from survey projects and Enterprise Feedback Management systems
Get the data you need for your business insights and targeted actions
Benefit from our expertise and our platform approach: In the Spectos RTPM™ Suite, we set up automated jobs to regularly import, aggregate and precalculate the designated KPIs and business-relevant metrics. Based on the raw data, this can be a minutely, hourly, daily, weekly, monthly, or individual schedule.
From data to customized cockpits and dashboards for data visualization
Our project management team works closely with each of our customers to tailor the analytics service to the exact needs of the business and individual roles and functions. The Cockpit & Dashboard Service adds value to data by presenting and visualizing it in easy-to-understand graphics and reports to monitor and evaluate key metrics. In this way, we provide our customers with the most efficient way to mine data, identify actions and accelerate business development in a targeted manner.
Benefit from powerful solutions for service quality monitoring and improvement
The Spectos analytics service is a core element of these solutions:
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Transit Time Measurements
Monitor the quality of postal services and delivery quality with our standardized and certified transit time measurements.
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Customer Experience Management
Monitor the performance of individual customer service touch points and put feedback to immediate use for continuous service quality improvements.
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Live Tracking Portal
Plan, manage and analyze your tracking in one central platform for end-to-end supply chain visibility.