Mobility Performance Cockpit
Continuous Monitoring of Passenger Experience in Real Time thanks to KPI Visualization & Smart Reporting
The Mobility Performance Cockpit is designed specifically for public transport operators and mobility companies. Our customized KPI dashboards and cockpits combine valuable feedback from passenger surveys with comprehensive traffic data in a central platform. This makes it easy to analyze results and take targeted action. Use your data to continuously optimize your mobility offering and passenger experience!
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All passenger trends at a glance - in depth and in real time
The Spectos Real-Time Performance Management™ cockpits and dashboards are highly customizable to provide the right reports for every use case. Thus, each user role receives exactly the reports and analyses they need for their daily work.
Business Management
Operations Management
Quality Management
Customer Service
Subcontractor
Are you looking to improve your public transport services? Or perfecting your customer dialogue approach? Do you want to take informed decisions based on real-time data? The Mobility Performance Cockpit is designed to do just that. Click here for a complete overview of our solutions for mass transit operators and mobility companies.
Why use the Mobility Performance Cockpit?
- Complete information on passenger journey performance indicators
- Full visibility into passenger satisfaction and service quality
- Increased efficiency of internal processes
- Concrete starting points for the optimization of routes, timetables, stops, etc.
- Rapid response to passenger issues, inquiries and complaints
Your Benefits with the Spectos Mobility Performance Cockpit
Detailed real-time analysis for continuous improvement of service quality based on EN 13816
Monitoring of critical quality factors such as connection security, punctuality, reliability and value for money
Top & flop rankings and trends for performance evaluation in seconds
Targeted portfolio analysis across all target groups to optimize the mobility offering
Summary of all customer concerns with detailed information on individual inquiries or complaints
Automatic assignment of customer concerns or feedback to individual vehicles, routes, etc.
Automated notifications via SMS, email or app in case of critical events
Flexible platform extensibility for more effective performance management
The Mobility Indicator Cockpit in Action - Case Studies
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Vietjet Air
Using the Spectos RTPM, the Vietnamese airline monitors customer satisfaction on an ongoing basis.
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DVB
Through continuous measurement, Dresdner Verkehrsbetriebe was able to gain valuable feedback on its public transport services, means of transport, and customer relations.
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DSW 21
The new form of digital survey allows the company to reach every passenger through multiple communication channels, regardless of age or gender.
