Spectos Healthcare for Continuous Service Quality Management on all Levels
The classic realities of everyday hospital life are considered a typical challenge for ensuring high-quality patient care. However, technological advances and increased competition are forcing hospitals, physicians’ offices, nursing homes, and outpatient services to focus even more closely on the needs of their target groups and to respond accordingly. To be the first choice for patients and their families, you must offer the highest quality of healthcare services.
Customized Solutions for measuring the satisfaction of Patients, Employees and Referring Doctors in real-time
Satisfied patients, happy employees and convinced physicians are the guarantee for economic success in the healthcare sector – and an excellent image is the crowning glory. The complete solution from Spectos Healthcare offers you continuous quality monitoring in real time. Spectos Healthcare Cockpit combines quality reports on patient care and hospital quality with efficient query and complaint management. Receive all your service-relevant key figures in the hospital in real time and react immediately to time-critical events.
Customized Solutions for Efficient Hospital Quality Management
Spectos Healthcare is the result of many years of collaboration with healthcare experts. Our easy-to-use solution combines all the benefits of a real-time measurement system. This allows you to identify service deficits as quickly as possible and take immediate countermeasures. In addition, we offer a variety of complementary services around your individual monitoring system, such as telephone surveys, interviews, project management, automatic digitization of written surveys and integration with your existing HIS.
Your advantages with Spectos Healthcare
- Improved hospital image through high quality service
- Increased patient, staff and referring physician satisfaction
- Reduced staff workload and personnel costs through increased efficiency
- Identification of existing weaknesses and early detection of systematic errors
- Up-to-date, high-quality care quality data in Spectos Real-Time Performance Management™ platform
- Consistent, immediate complaint management
- Comparability across departments, wards and hospitals
Service Quality Management in Real Time: Healthcare Application and Benefits
The quality management system of Spectos Healthcare enables a targeted evaluation of the customer journey at the individual contact points (admission, waiting area, patient bedside, etc.). In addition, the performance management platform offers various options for systematic follow-up of the derived improvement measures as well as for targeted quality monitoring. Thanks to real-time data analysis, the Spectos Real-Time Performance Management™ platform gives you instant access to detailed quality reports on patient care and hospital quality. This means that you always have an overview of the current development of your hospital or individual departments for quality assurance purposes.
The integrated ticketing system allows for detailed insights into all critical issues. This system provides a reliable perspective of existing complaints, their processing status and the communication channel used. As soon as a complaint is received, a new ticket is automatically created and assigned to the corresponding people in charge. At the same time, a notification is sent to those responsible via email, text message and or app about any changes within the ticket system.
Technology
- Connection to existing HIS / CRM systems via interface (eg SAP, IS-H, Afga Orbis, Siemens)
- Multiple communication channels: email, SMS, link, QR code, tablet, terminal, WhatsApp, PC, paper questionnaire (including digitization)
- Optional closed subscriber groups with anonymous access keys
- Real-time data collection
- Integrated ticket system with real-time notifications
- Display of number of complaints, processing status, average processing time, communication channels used, satisfaction with problem solving, distribution per department and number of complaints per category
- Deposit of internal escalation rules for ticket handling
- Access roles enable different authorizations and reports
regular audits
Preparation for certification or recertification with Spectos Healthcare
The certification of the organization and associated processes plays a special role in regular audits. To prepare for certification or recertification, Spectos Healthcare supports all employees, wards and departments with continuous and real-time data for the relevant quality criteria of whichever quality standard you are utilizing.
Selected Healthcare Customers
