What is eCommerce Performance Management?
eCommerce Performance Management measures, analyzes, and optimizes online store performance. It tracks key metrics, identifies improvement areas, and boosts sales, customer satisfaction, and efficiency.
We understand your challenges
How it works?
Define key metrics
Integrate data sources
Choose a performance tool
Configure and implement
Monitor and optimize
Uncover Hidden Gems in Your Customer Journey
Flexible Satisfaction Surveys provide instant insights into what your customers truly think. By precisely timing questions and tailoring them to specific customer groups, you’ll uncover hidden opportunities to enhance their experience. This granular feedback empowers you to make data-driven decisions, boost satisfaction, and build lasting loyalty.
Streamline Your Workflow with Our Integrated Ticket System
Transform chaos into control with our all-in-one ticket solution. Easily create, prioritize, and track tasks from start to finish. Automated workflows, real-time updates, and a centralized platform boost efficiency and collaboration. Experience improved visibility, fewer errors, and faster task completion. Optimize your team’s productivity and resource allocation today.
Stay Ahead with Real-Time Insights
Accelerate your business with instant alerts on critical metrics. Our automated system proactively flags potential problems and opportunities, empowering you to make swift, data-driven decisions. Never miss a beat with real-time notifications delivered straight to your inbox, phone, or app.
Real-Time Insights at Your Fingertips
Our Customized Real-Time Reports give you a crystal-clear view of your business. By combining data from every corner of your operation, we create tailored reports that reveal hidden opportunities and challenges. Make smarter, faster decisions with up-to-the-minute insights.
ECOMMERCE PERFORMANCE MANAGEMENT BY SPECTOS
Real-time insights, predictive analytics
Unified data, actionable plans
Automated tasks, personalized guidance
Unlock growth and excellence with Spectos eCommerce Performance Management
Our customers segments
Mid-sized to large eCommerce retailers
Marketplace operators
Wholesale and distribution companies
eCommerce platforms and software providers
What do our customers say?
“With the Real-Time Performance Management Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently“
André Ströher | Chief Supply Chain Officer| WIRmachenDRUCK
Case Study | eCommerce Performance Management
WIRmachenDRUCK: Big Data becomes Smart Data
Smart solutions for Postal & Logistics
Transit Time Monitoring System for eCommerce
Building an Effective Transit Time Monitoring System for eCommerce.
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Cold Chain Monitoring System for food & pharmaceutical delivery
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Customer Dialogue System for eCommerce
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Transit Time Monitoring System for postal item (EN 13850 / EN 14534)
Know your transit time quality – fully compliant with international standards.
