CUSTOMER DIALOGUE SYSTEM

Boost sales and customer loyalty. Deliver personalized experiences with our cutting-edge Customer Dialogue System.

Struggling to meet rising customer expectations? Our customer dialogue system is the answer. By delivering seamless, 24/7 support and personalized interactions, we help you overcome common eCommerce challenges. Increase sales, reduce customer churn, and build a strong brand reputation through exceptional customer experiences.

What is Customer Dialogue System for eCommerce?

A Customer Dialogue System for eCommerce is a platform enabling businesses to interact with customers conversationally. It uses chatbots or virtual assistants to provide information, process orders, and offer personalized recommendations, enhancing customer experience and driving sales.

We understand your challenges

High volume of customer inquiries and support tickets
Inefficient handling of customer complaints and issues
Inability to provide 24/7 customer support
Difficulty in scaling customer support operations
Lack of personalized customer interactions
High customer churn due to poor customer experience
Missed sales opportunities due to ineffective customer engagement
Difficulty in measuring customer satisfaction and loyalty

How it works?

Easy Implementation

Holistic Workflow

Central Platform

Cross-departmental access

Simple Handling to Win Over Customers

Clearly and well structured, you can find all current concerns or complaints in the overall view. Specific filter and search functions support your cross-channel case management.

Central display of all customer transactions in one platform with authorizations for each user/role
Adaptation of issue handling to existing workflows of the organization
Automated processes for inbound and outbound communication, assignment to responsible parties, alerts

Improved Transparency to Ensure Efficient and Complete Processing of all Requests

Benefit from comprehensible case processing for all parties involved. Every step towards resolution is clearly documented, which allows you to close outstanding issues quickly.

Numerous useful features for fast case handling
Transparent documentation of the entire context, inclusive the archiving of external communications or contacts with the customer

Personal and Solution-Oriented: Active Customer Dialogue with Spectos

Engage in dialogue the same way your customers engage with you. With our customer dialogue solution, you respond with the same communication channel with which an inquiry or complaint was received.

Professional communication due to inquiry response on the same channel as incoming communication
External communication also possible via central platform
Provision and independent management of text templates to efficiently communicate on frequent concerns

Confidently Make Strategic Decisions

Benefit from easy-to-understand analyses and meaningful benchmarks on customer experience and complaint management. Through a targeted, data-based approach, you continuously improve your service quality and strengthen the relationship to your customers.

Diversified analyses and evaluations of quality indicators
Derivation of targeted measures and monitoring of effectiveness
Reports at the push of a button for internal quality audits and as proof for certifications

Customer Dialogue System by Spectos

Omni-Channel solution supports customer communication via preferred channel, from digital to paper

Integration with existing feedback systems and/or use of the Spectos Survey Service

Precise capture of all concerns due to individualizable information retrieval

How can our Customer Dialogue System drive growth and enhance satisfaction?

Build strong customer relationships with personalized engagement
Efficiently address inquiries and complaints for enhanced service
Gather valuable insights on customer preferences for better product development
Provide 24/7 support with quick response times and tailored interactions
Drive sales with personalized recommendations and upselling opportunities

Our customers segments

Large eCommerce Retailers

Direct-to-Consumer (DTC) Brands

Niche eCommerce Stores

What do our customers say?

“With the Real-Time Performance Management Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.“

André Ströher | Chief Supply Chain Officer| WIRmachenDRUCK

Case Study | Customer Dialogue System for eCommerce

WIRmachenDRUCK: Big Data becomes Smart Data

Our customers

Meet our customers

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eCommerce Perfomance Management

Unlock exceptional customer service and boost your bottom line with Performance Management in eCommerce.

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Transform customer interactions into revenue. Book a demo to see how our Customer Dialogue System can elevate your eCommerce business.

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