Process Monitoring & Quality Management (PX)
Full visibility of your service performance through monitoring, reporting & documentation
Process Automation & Digitization (OX)
Digitize and automate your service performance with our solutions to optimize your business
Customer Experience (CX)
Optimizing the Customer Experience with our solutions for feedback management, customer dialogue & service quality improvement
Postal Logistics
Monitoring postal performance from end-to-end for optimized quality of service
Retail & Supply Chain Logistics
Improve your performance, from checkout to shipping & delivery to customer service
Mobility & Transport
Bring your enthusiastic passenger community to life with Spectors Mobility
Our Customers
Our clients trust us to implement tailor-made solutions to measure and manage their business performance & service quality. We have successfully implemented projects with more than 500 clients across 40 countries.
Company
International expertise from various industries and disciplines. Everybody likes great service. We help to provide it.
Resources
Service quality & customer experience are the focus of our blog posts, form various perspectives & for different industries, all about quality monitoring & improvement. Stay up-to-date with Spectos.
Career
We are always on the lookout for amazing team players that are up to for challenges. We would love to hear from you. Send us your application today!
Urban & Public Services
Website
With over 3 million insurance members across the German states of Saxony and Thuringia, AOK Plus was the creation of a merger between two of Germany’s biggest health insurers. Since 2008, one in two people ...
