Others

DACH-Region

Website

Back to Customer

Max Dresden

The owners of both very successful Max restaurants, one in Dresden’s ‘Neustadt’ neighborhood and the other in Dresden’s ‘Altstadt’ (old town), were some of Feedbackstr’s very first customers. Max not only serves as a critically acclaimed restaurant, but also as a cozy café and trendy bar, making the restaurant appealing to a large target group by having something for everyone. 

Max Dresden is known for its eclectic menu options, its inviting interior, and its excellent customer service, attracting first-time visitors & tourists with their positive online reviews and keeping Dresden residents and businesses coming back for more.

Great cuisine, Great Customer Service

The owners of the popular restaurant required Spectos’s services to enable the continuous measurement of their service quality and customer satisfaction. By giving guests the unique possibility to directly contact and voice their opinions to both the owner & manager, the restaurant particularly hoped to obtain actionable customer suggestions, priorities, & wishes, enabling them to strengthen their bond to customers and increase overall satisfaction.

A Custom Solution for a Beloved Institution

Spectos developed a unique feedback strategy for Dresden’s beloved Max restaurant. The first step included the creation of custom-made satisfaction surveys that take all of Max’s requirements into account. The survey was made available to customers via small business cards (pictured above) which can be found on every table and a large QR code printed on the company’s weekly lunch menu. This strategy enables Max guests to either submit their feedback right away in the restaurant or at home.

Thousands can’t be wrong!

In Max’s case, the majority of feedback the company received was submitted via customers’ smartphones. Since the restaurant started using Spectos to measure customer satisfaction, thousands of customer opinions were gathered between the two facilities. The responses are evaluated regularly together with the team. Thanks to customer feedback, the restaurant act on its customers’ wishes. Since Spectos’ solutions were put to use, the following points were optimized:

Reduced wait times
Hired new, additional staff members
Created & began publishing their weekly lunch menu online
Adapted menu options to accommodate customer suggestions
Implementation of a new marketing strategy, including the addition of new communication channels
Klinikum Bad Salzungen

Klinikum Bad Salzungen is located in southern Thuringia, Germany – offers a multitude of specialty and complex services. The clinic has 422 beds and on a yearly basis sees up to 18 thousand in-patients. As a ...

Audi Zentrum Dresden

The range of services offered by Audi Zentrum Dresden includes maintenance and repair work as well as service consulting, leasing, sale and rental of Audi cars. As an Audi Top Service Partner for 2017, Audi Zentrum Dresden ...

Domino’s Pizza Vietnam

Domino’s Pizza, the second-largest pizza chain in the United States, was founded in the United States in 1960 and operates more than 14,000 stores in over 80 countries. It is known as the No. 1 ...