EMVIA LIVING is more than just a care service provider – it embodies trust, self-determination, competence, and warmth, offering a range of care options to individuals in need of holistic or occasional support. From senior apartments to daycare centers and ambulatory care, EMVIA LIVING is dedicated to providing comprehensive and compassionate care to its residents. Founded in 2017, it is a young company in the nursing industry. With its experienced management team and dedicated employees, the provider aims to become a leader in quality in the German nursing sector.
Using Satisfaction Surveys for Quality Improvements, Employee Motivation and Marketing Strategies
At EMVIA LIVING, their facilities are committed to providing exceptional care and support to their residents. The cornerstone of their approach is a highly motivated and dedicated workforce who continuously ensure the well-being of those under their care. To achieve their goal, regular satisfaction surveys that are tailored to the specific needs and capabilities of their residents are conducted by the facilities. By keeping the surveys simple, easy to understand, and quick to complete, EMVIA LIVING can achieve meaningful results that help them improve their services and enhance the quality of life of their residents.
Effective and Easily Accessible: Paper Surveys with Efficient Analysis
EMVIA LIVING has partnered with Spectos to conduct ongoing satisfaction surveys, with the goal of obtaining a comprehensive evaluation and comparability of crucial quality indicators across all facilities. Moreover, EMVIA LIVING is dedicated to providing residents and their loved ones, as well as employees, referring physicians, service providers, and authorities, with transparent insights into the services and quality of the facilities.
The nursing service provider has continuously refined its tailored surveys since its initial implementation in September 2021. Spectos’ agile working method enables dynamic responses to changes in EMVIA LIVING’s survey approach, resulting in an evolving questionnaire that covers important quality indicators for all facilities.
Capturing experiences where they happen: in the everyday life of residents.
The jointly designed questionnaire encompasses aspects such as care, support, cleanliness, catering, and general recommendations. In keeping with residents’ preference for traditional survey formats, the survey uses paper-and-pencil questionnaires that require no technical aids. Adapted to the EMVIA LIVING corporate design, printed questionnaires are sent to all nursing facilities. There, staff members present them individually to each senior to ensure every resident’s participation. Once completed, the questionnaires are returned to Spectos for digitizing the responses and evaluating the feedback. This process provides residents and their relatives, employees, referring physicians, service providers, and authorities with transparent insights into the performance and quality of EMVIA LIVING’s facilities.
Many Voices, Meaningful Results
EMVIA LIVING excels in all nursing facilities with a strikingly high response rate for satisfaction surveys, ensuring many voices are heard, and meaningful results are obtained. The quality management team can access the results and response rate of each survey in real time through the Spectos Real-Time Performance Management™ Suite.
The results of each survey are presented in an appealing brochure, providing insight into the residents’ everyday lives. In addition to a precise summary of the results in text form, great importance is placed on the graphical presentation in diagrams. This approach enables the results to be easily summarized at a glance, making it easier to understand and utilize the information gained from the surveys.
Success through Transparency: EMVIA LIVING’s Quest for Quality Within and Beyond
The satisfaction surveys have proven to be a valuable source of inspiration for improving the quality of care in their facilities in the long term. With a half-yearly cycle, the surveys enable a precise tracking of the effectiveness of optimization measures. The results speak for themselves: over the course of the last three surveys, EMVIA LIVING has achieved continuous improvement in all areas.
The surveys are not only a tool for quality improvement, but also a means of motivating employees. By recognizing and appreciating their hard work, the company inspires their staff to continue delivering excellent care. For residents, the surveys show that their voices are heard, and their needs are taken seriously.
The care provider also uses the satisfaction ratings for external communication purposes, providing transparency to the outside world. Relatives of residents can rely on the information provided to make informed decisions about the quality of care provided by EMVIA LIVING’s facilities.
