Spectos Customer Success Stories
Our clients trust us to implement tailor-made solutions to measure and manage their business performance and service quality. We have successful projects with clients in a wide range of industries.
Waves Coffee House
The Waves Coffee House franchise, founded in 2005 in downtown Vancouver, British Columbia, is known amongst Canadians for the incomparable taste of its freshly brewed coffee, its warm and appealing environment, and its excellent customer service. Waves is a place to connect: less in the …
UNI AIR Band Contest
Every May, the Studentenwerk Dresden organizes the Dresdner Studententage (Dresden Student Day event). The event features various formats and attractions for the university students to enjoy. For it’s 25th anniversary in 2016, the organizers put together the UNI AIR Band …
The Coffee House
The Coffee House, a popular Vietnamese coffee company which opened their first coffeehouse in the last quarter of 2014, opened over 10 more cafés during their first year of business to accommodate the considerable growth in customer base they continue …
Studentenwerk Dresden
Studentenwerk Dresden is responsible for providing food and catering services to a total of 9 university campuses in Dresden, Zittau, and Görlitz. Over 48,000 students come to use the dining options provided by Studentenwerk. Of utmost importance is the continuous monitoring …
platform X
platform X supports publishers and content providers in promoting their content and expanding their audience reach. The full-service provider summarizes its core competencies under the areas of Data-Driven Marketing, Fulfillment Services and Digital Services, which are reflected in a wide range …
Max Dresden
The owners of both very successful Max restaurants, one in Dresden’s ‘Neustadt’ neighborhood and the other in Dresden’s ‘Altstadt’ (old town), were some of Feedbackstr’s very first customers. Max not only serves as a critically acclaimed restaurant, but also as a cozy café and trendy bar, making …
Lagardère Sports
Lagardère, formerly Sportfive, Germany’s leading sports marketing agency, was established in 1987 in Hamburg. The company offers professional solutions for all marketing aspects of the marketing industry, including stadium advertising, tricot sponsoring, hospitality programs, and the media rights management of internationally known soccer teams. Optimize service …
Krankenhaus der Augustinerinnen Hospital
The hospital Krankenhaus der Augustinerinnen which is based in Cologne, Germany, sees on average over 13 thousand in-patients and over 28 thousand outpatients on a yearly basis. The hospital has 750 employees who take care of the well being of all …
Kochsternstunden
As a Dresden based institution, Kochsternstunden brings together the area’s top culinary experts in competing against each other. Different menu creations are promoted according to the flavors of guests’ palates. A total of 34 restaurants compete against each other to secure …
IDG Vietnam
The International Data Group, or IDG for short, is the world’s leading technology media, events, and research company. Although its roots are in Boston, Massachusetts, the IDG is present all over the world and boasts an audience of over 280 million …
Happy Pizza
The customer-oriented pizza delivery company Happy Pizza is well-known in Dresden, Germany, and surrounding areas for its service-focused attitude. It owes its growing success not only to the delicious pizza they deliver, but also to its ‘happy customers’. But what …
Filmnächte am Elbufer
Just as every year the Filmnächte am Elbufer (eng: Movie Nights at the banks of the river Elbe), a unique outdoor cinema experience, enchants guests from all around the world with impressive high-tech stage shows in front of a picturesque backdrop in Dresden, Germany. …
AOK Plus
With over 3 million insurance members across the German states of Saxony and Thuringia, AOK Plus was the creation of a merger between two of Germany’s biggest health insurers. Since 2008, one in two people in Saxony and Thuringia call …
Swiss Post
Swiss Post is Switzerland’s national postal company and one of the country’s leading logistics and financial services providers. With subsidiaries such as Swiss Post Ltd, PostFinance Ltd and PostBus Ltd, it operates as a conglomerate in the communications, logistics, retail …
Samsung
Development of solutions for performance monitoring and service quality optimization since 2012 “For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize …
platform X
platform X supports publishers and content providers in promoting their content and expanding their audience reach. The full-service provider summarizes its core competencies under the areas of Data-Driven Marketing, Fulfillment Services and Digital Services, which are reflected in a wide range …
WIRmachenDRUCK
WIRmachenDRUCK is one of the leading online print shops in Europe with its two online shops www.wir-machen-druck.de and www.wir-machen-druck.ch. The company was founded in 2008. It started with 14 employees and only a small product assortment, and grew within 10 years to a global …
Market Research for Public Transportation at DVB AG
DVB (Dresdner Verkehrsbetriebe AG) is responsible for providing public transportation in Dresden and surrounding communities. On normal weekdays, the DVB handles on average 600 thousand passengers who use its trams, buses, railways and even ferries. DVB thus contributes to relieving …
DSW21
With more than 135 million riders, passenger feedback management is of key importance to DSW21 (Dortmunder Stadtwerke AG). DSW21 is a large infrastructure and public transportation provider in Dortmund, Germany, and surrounding areas. The core of the organization’s work lies in ÖPNV (local …
Vietjet Air
Vietjet Air is an international new-age airline based in Hanoi, Vietnam. It is the first privately owned airline to be established in Vietnam. The airline’s goal is to make air transport more popular in Vietnam, the region and worldwide. True to its motto …
EMVIA LIVING
EMVIA LIVING is more than just a care service provider – it embodies trust, self-determination, competence, and warmth, offering a range of care options to individuals in need of holistic or occasional support. From senior apartments to daycare centers and …
Bürgerhospital Frankfurt
The Bürgerhospital and Clementine Children’s Hospital in Frankfurt am Main is one of the larger hospitals in Germany with more than 20,000 treated patients. It has 14 departments, including the Department of Obstetrics and Gynecology, a surgical clinic, and Internal …
Klinikum Bad Salzungen
Klinikum Bad Salzungen is located in southern Thuringia, Germany – offers a multitude of specialty and complex services. The clinic has 422 beds and on a yearly basis sees up to 18 thousand in-patients. As a modern health care operator, they …
Audi Zentrum Ingolstadt
The German automobile manufacturer Audi is known for its reliable engineering technology. Even though technology is central to what the brand is known for, customer service and support play just as an equal role in the continuing success of the …
Audi Zentrum Dresden
The range of services offered by Audi Zentrum Dresden includes maintenance and repair work as well as service consulting, leasing, sale and rental of Audi cars. As an Audi Top Service Partner for 2017, Audi Zentrum Dresden is a customer-centered dealership that …
Domino’s Pizza Vietnam
Domino’s Pizza, the second-largest pizza chain in the United States, was founded in the United States in 1960 and operates more than 14,000 stores in over 80 countries. It is known as the No. 1 pizza brand on delivery. The …
