Spectos Customer Success Stories
Our clients trust us to implement tailor-made solutions to measure and manage their business performance and service quality. We have successful projects with clients in a wide range of industries.
Kochsternstunden
As a Dresden based institution, Kochsternstunden brings together the area’s top culinary experts in competing against each other. Different menu creations are promoted according to the flavors of guests’ palates. A total of 34 restaurants compete against each other to secure …
IDG Vietnam
The International Data Group, or IDG for short, is the world’s leading technology media, events, and research company. Although its roots are in Boston, Massachusetts, the IDG is present all over the world and boasts an audience of over 280 million …
Happy Pizza
The customer-oriented pizza delivery company Happy Pizza is well-known in Dresden, Germany, and surrounding areas for its service-focused attitude. It owes its growing success not only to the delicious pizza they deliver, but also to its ‘happy customers’. But what …
Filmnächte am Elbufer
Just as every year the Filmnächte am Elbufer (eng: Movie Nights at the banks of the river Elbe), a unique outdoor cinema experience, enchants guests from all around the world with impressive high-tech stage shows in front of a picturesque backdrop in Dresden, Germany. …
ENT – Clinic Doberenz
Dr. Ingeborg Doberenz, an ENT specialist, has many services on offer, including: hearing aid tests, balance tests, speech exams, allergy tests, and also outpatient surgeries. Patient satisfaction is very important to her. Clinic Doberenz used traditional paper-and-pencil surveys before she …
Coffee Fellows
Coffee Fellows was founded in Munich in 1999. The coffee house easily lives up to its slogan, ‘Feel at Home’; it is well known for its excellent quality in coffee and pleasant atmosphere. Not only known for their coffee, Coffee …
CET Vancouver
CET Vancouver is an English language school located in downtown Vancouver, Canada. The school offers its international students a broad range of services; the most popular being their English language lessons, IELTS classes and their highly popular work experience co-op program. The certified school’s repertoire includes …
Bosch Car Service HELP
Bosch Car Service HELP in Dresden offers a wide range of automobile services. Their range of services includes not only car repair and maintenance, but also sale and rental of car trailers, sale of car equipment, conversions of normal vehicles …
globegarden childcare
The kcc group, an educational institution, operates bilingual day cares in Switzerland under the name globegarden childcare. The organization has specialized themselves in workplace child care. kcc works together with companies and communities to build day care centers close to the workplace, …
GCI Alaska Telecom
GCI is an Alaskan-based company providing video, voice, and data communication services to residential, commercial, and governmental customers. GCI was the first company to introduce competition into the communication market in Alaska and has since grown to be one of the …
EMVIA LIVING
EMVIA LIVING is more than just a care service provider – it embodies trust, self-determination, competence, and warmth, offering a range of care options to individuals in need of holistic or occasional support. From senior apartments to daycare centers and …
Bürgerhospital Frankfurt
The Bürgerhospital and Clementine Children’s Hospital in Frankfurt am Main is one of the larger hospitals in Germany with more than 20,000 treated patients. It has 14 departments, including the Department of Obstetrics and Gynecology, a surgical clinic, and Internal …
AOK Plus
With over 3 million insurance members across the German states of Saxony and Thuringia, AOK Plus was the creation of a merger between two of Germany’s biggest health insurers. Since 2008, one in two people in Saxony and Thuringia call …
Swiss Post
Swiss Post is Switzerland’s national postal company and one of the country’s leading logistics and financial services providers. With subsidiaries such as Swiss Post Ltd, PostFinance Ltd and PostBus Ltd, it operates as a conglomerate in the communications, logistics, retail …
Seven Senders
Seven Senders supports online shops in making their parcel delivery fast, reliable and flexible by providing a Europe-wide network of last-mile carriers. With the aim of optimizing the intra-European supply chain and creating an optimal delivery network, logistics shipments are transported from the …
Nhất Tín Logistics
Nhất Tín Logistics was founded in 2014 in Ho Chi Minh City and is known as one of the leading express delivery companies in Vietnam. The company has specialized in serving B2B customers that distribute high-value merchandise, such as FPT …
dvs – Deutscher Versand Service
dvs – Deutscher Versand Service, formerly known as Postcon Group, specializes in business mail services for key accounts. The company has over 20 years of experience in the industry, and is proud of its 300 employees, 100 network partners and …
POST Luxembourg
Representing 43 nationalities and over 4300 employees, POST Luxembourg Group is the largest employer in Luxembourg and the largest provider of postal and telecommunications services. Further offerings include financial and philatelic services. Since 1992 it has been wholly state-owned. A new way …
Bladkompagniet
About Bladkompagniet Bladkompagniet is the second largest postal company in Denmark. It was founded in 1920 by de Københavnske Dagblade as a distribution collaboration to ensure newspaper distribution throughout the country. With 4,000 distributors in its distribution network, Bladkompagniet delivers mail and shipments …
MEDIA Logistik GmbH l PostModern
How many items are decoded in your sorting centers on a monthly basis? Calculate your cost for outsourcing video coding and other data capture tasks with our price calculator. About MEDIA Logistik GmbH l PostModern MEDIA Logistik GmbH l PostModern …
bpost
With over 25 thousand employees, bpost is the leading national provider for mailing and distribution of parcels in Belgium. According to EU legislation, a contract between the Belgium government and bpost regulates all compliance standards such as the measurement of …
Samsung
Development of solutions for performance monitoring and service quality optimization since 2012 “For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize …
platform X
platform X supports publishers and content providers in promoting their content and expanding their audience reach. The full-service provider summarizes its core competencies under the areas of Data-Driven Marketing, Fulfillment Services and Digital Services, which are reflected in a wide range …
WIRmachenDRUCK
WIRmachenDRUCK is one of the leading online print shops in Europe with its two online shops www.wir-machen-druck.de and www.wir-machen-druck.ch. The company was founded in 2008. It started with 14 employees and only a small product assortment, and grew within 10 years to a global …
Market Research for Public Transportation at DVB AG
DVB (Dresdner Verkehrsbetriebe AG) is responsible for providing public transportation in Dresden and surrounding communities. On normal weekdays, the DVB handles on average 600 thousand passengers who use its trams, buses, railways and even ferries. DVB thus contributes to relieving …
DSW21
With more than 135 million riders, passenger feedback management is of key importance to DSW21 (Dortmunder Stadtwerke AG). DSW21 is a large infrastructure and public transportation provider in Dortmund, Germany, and surrounding areas. The core of the organization’s work lies in ÖPNV (local …
Vietjet Air
Vietjet Air is an international new-age airline based in Hanoi, Vietnam. It is the first privately owned airline to be established in Vietnam. The airline’s goal is to make air transport more popular in Vietnam, the region and worldwide. True to its motto …
Filmnächte am Elbufer
Just as every year the Filmnächte am Elbufer (eng: Movie Nights at the banks of the river Elbe), a unique outdoor cinema experience, enchants guests from all around the world with impressive high-tech stage shows in front of a picturesque backdrop in Dresden, Germany. …
Coffee Fellows
Coffee Fellows was founded in Munich in 1999. The coffee house easily lives up to its slogan, ‘Feel at Home’; it is well known for its excellent quality in coffee and pleasant atmosphere. Not only known for their coffee, Coffee …
Bosch Car Service HELP
Bosch Car Service HELP in Dresden offers a wide range of automobile services. Their range of services includes not only car repair and maintenance, but also sale and rental of car trailers, sale of car equipment, conversions of normal vehicles …
EMVIA LIVING
EMVIA LIVING is more than just a care service provider – it embodies trust, self-determination, competence, and warmth, offering a range of care options to individuals in need of holistic or occasional support. From senior apartments to daycare centers and …
Audi Zentrum Ingolstadt
The German automobile manufacturer Audi is known for its reliable engineering technology. Even though technology is central to what the brand is known for, customer service and support play just as an equal role in the continuing success of the …
Audi Zentrum Dresden
The range of services offered by Audi Zentrum Dresden includes maintenance and repair work as well as service consulting, leasing, sale and rental of Audi cars. As an Audi Top Service Partner for 2017, Audi Zentrum Dresden is a customer-centered dealership that …
Domino’s Pizza Vietnam
Domino’s Pizza, the second-largest pizza chain in the United States, was founded in the United States in 1960 and operates more than 14,000 stores in over 80 countries. It is known as the No. 1 pizza brand on delivery. The …
