Spectos Customer Success Stories
Our clients trust us to implement tailor-made solutions to measure and manage their business performance and service quality. We have successful projects with clients in a wide range of industries.
Samsung
Development of solutions for performance monitoring and service quality optimization since 2012 “For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize …
Zoo & Co.
Zoo & Co. Schneider, continuously sets the bar higher for other pet stores, especially when it comes to in-store merchandise presentation and interior design, offering customers convenience and style while they shop. Their reliable, trustworthy reputation and expansive local presence are two of a long list …
Widmann Gastronomie
It doesn’t matter where you’re from or which language you speak: everyone understands great food. Widmann Restaurants has embodied this idea since 1989 and continues to succeed in enriching the culinary scene in Germany with their eight wildly popular restaurants. Whether you …
VINCORION
VINCORION is a brand of the Jenoptik technology group. With over 775 employees in Germany, the USA and Asia, the company has been making corporate history for 60 years. VINCORION specializes in mechatronic solutions and products as well as related services. …
Waves Coffee House
The Waves Coffee House franchise, founded in 2005 in downtown Vancouver, British Columbia, is known amongst Canadians for the incomparable taste of its freshly brewed coffee, its warm and appealing environment, and its excellent customer service. Waves is a place to connect: less in the …
UNI AIR Band Contest
Every May, the Studentenwerk Dresden organizes the Dresdner Studententage (Dresden Student Day event). The event features various formats and attractions for the university students to enjoy. For it’s 25th anniversary in 2016, the organizers put together the UNI AIR Band …
The Coffee House
The Coffee House, a popular Vietnamese coffee company which opened their first coffeehouse in the last quarter of 2014, opened over 10 more cafés during their first year of business to accommodate the considerable growth in customer base they continue …
Studentenwerk Dresden
Studentenwerk Dresden is responsible for providing food and catering services to a total of 9 university campuses in Dresden, Zittau, and Görlitz. Over 48,000 students come to use the dining options provided by Studentenwerk. Of utmost importance is the continuous monitoring …
platform X
platform X supports publishers and content providers in promoting their content and expanding their audience reach. The full-service provider summarizes its core competencies under the areas of Data-Driven Marketing, Fulfillment Services and Digital Services, which are reflected in a wide range …
Max Dresden
The owners of both very successful Max restaurants, one in Dresden’s ‘Neustadt’ neighborhood and the other in Dresden’s ‘Altstadt’ (old town), were some of Feedbackstr’s very first customers. Max not only serves as a critically acclaimed restaurant, but also as a cozy café and trendy bar, making …
Lagardère Sports
Lagardère, formerly Sportfive, Germany’s leading sports marketing agency, was established in 1987 in Hamburg. The company offers professional solutions for all marketing aspects of the marketing industry, including stadium advertising, tricot sponsoring, hospitality programs, and the media rights management of internationally known soccer teams. Optimize service …
Krankenhaus der Augustinerinnen Hospital
The hospital Krankenhaus der Augustinerinnen which is based in Cologne, Germany, sees on average over 13 thousand in-patients and over 28 thousand outpatients on a yearly basis. The hospital has 750 employees who take care of the well being of all …
AOK Plus
With over 3 million insurance members across the German states of Saxony and Thuringia, AOK Plus was the creation of a merger between two of Germany’s biggest health insurers. Since 2008, one in two people in Saxony and Thuringia call …
Swiss Post
Swiss Post is Switzerland’s national postal company and one of the country’s leading logistics and financial services providers. With subsidiaries such as Swiss Post Ltd, PostFinance Ltd and PostBus Ltd, it operates as a conglomerate in the communications, logistics, retail …
Seven Senders
Seven Senders supports online shops in making their parcel delivery fast, reliable and flexible by providing a Europe-wide network of last-mile carriers. With the aim of optimizing the intra-European supply chain and creating an optimal delivery network, logistics shipments are transported from the …
Nhất Tín Logistics
Nhất Tín Logistics was founded in 2014 in Ho Chi Minh City and is known as one of the leading express delivery companies in Vietnam. The company has specialized in serving B2B customers that distribute high-value merchandise, such as FPT …
dvs – Deutscher Versand Service
dvs – Deutscher Versand Service, formerly known as Postcon Group, specializes in business mail services for key accounts. The company has over 20 years of experience in the industry, and is proud of its 300 employees, 100 network partners and …
POST Luxembourg
Representing 43 nationalities and over 4300 employees, POST Luxembourg Group is the largest employer in Luxembourg and the largest provider of postal and telecommunications services. Further offerings include financial and philatelic services. Since 1992 it has been wholly state-owned. A new way …
Bladkompagniet
About Bladkompagniet Bladkompagniet is the second largest postal company in Denmark. It was founded in 1920 by de Københavnske Dagblade as a distribution collaboration to ensure newspaper distribution throughout the country. With 4,000 distributors in its distribution network, Bladkompagniet delivers mail and shipments …
MEDIA Logistik GmbH l PostModern
How many items are decoded in your sorting centers on a monthly basis? Calculate your cost for outsourcing video coding and other data capture tasks with our price calculator. About MEDIA Logistik GmbH l PostModern MEDIA Logistik GmbH l PostModern …
bpost
With over 25 thousand employees, bpost is the leading national provider for mailing and distribution of parcels in Belgium. According to EU legislation, a contract between the Belgium government and bpost regulates all compliance standards such as the measurement of …
Samsung
Development of solutions for performance monitoring and service quality optimization since 2012 “For Samsung, maximum customer satisfaction with products and services is a top priority. As a long-standing business partner, we have been supporting Samsung with customized solutions to optimize …
platform X
platform X supports publishers and content providers in promoting their content and expanding their audience reach. The full-service provider summarizes its core competencies under the areas of Data-Driven Marketing, Fulfillment Services and Digital Services, which are reflected in a wide range …
WIRmachenDRUCK
WIRmachenDRUCK is one of the leading online print shops in Europe with its two online shops www.wir-machen-druck.de and www.wir-machen-druck.ch. The company was founded in 2008. It started with 14 employees and only a small product assortment, and grew within 10 years to a global …
Market Research for Public Transportation at DVB AG
DVB (Dresdner Verkehrsbetriebe AG) is responsible for providing public transportation in Dresden and surrounding communities. On normal weekdays, the DVB handles on average 600 thousand passengers who use its trams, buses, railways and even ferries. DVB thus contributes to relieving …
DSW21
With more than 135 million riders, passenger feedback management is of key importance to DSW21 (Dortmunder Stadtwerke AG). DSW21 is a large infrastructure and public transportation provider in Dortmund, Germany, and surrounding areas. The core of the organization’s work lies in ÖPNV (local …
Vietjet Air
Vietjet Air is an international new-age airline based in Hanoi, Vietnam. It is the first privately owned airline to be established in Vietnam. The airline’s goal is to make air transport more popular in Vietnam, the region and worldwide. True to its motto …
Filmnächte am Elbufer
Just as every year the Filmnächte am Elbufer (eng: Movie Nights at the banks of the river Elbe), a unique outdoor cinema experience, enchants guests from all around the world with impressive high-tech stage shows in front of a picturesque backdrop in Dresden, Germany. …
Coffee Fellows
Coffee Fellows was founded in Munich in 1999. The coffee house easily lives up to its slogan, ‘Feel at Home’; it is well known for its excellent quality in coffee and pleasant atmosphere. Not only known for their coffee, Coffee …
Bosch Car Service HELP
Bosch Car Service HELP in Dresden offers a wide range of automobile services. Their range of services includes not only car repair and maintenance, but also sale and rental of car trailers, sale of car equipment, conversions of normal vehicles …
EMVIA LIVING
EMVIA LIVING is more than just a care service provider – it embodies trust, self-determination, competence, and warmth, offering a range of care options to individuals in need of holistic or occasional support. From senior apartments to daycare centers and …
Audi Zentrum Ingolstadt
The German automobile manufacturer Audi is known for its reliable engineering technology. Even though technology is central to what the brand is known for, customer service and support play just as an equal role in the continuing success of the …
Audi Zentrum Dresden
The range of services offered by Audi Zentrum Dresden includes maintenance and repair work as well as service consulting, leasing, sale and rental of Audi cars. As an Audi Top Service Partner for 2017, Audi Zentrum Dresden is a customer-centered dealership that …
Domino’s Pizza Vietnam
Domino’s Pizza, the second-largest pizza chain in the United States, was founded in the United States in 1960 and operates more than 14,000 stores in over 80 countries. It is known as the No. 1 pizza brand on delivery. The …
