What is EN 13850?
EN 13850 is a European standard that outlines measurement methodologies for various postal services, including letter post, parcels, and registered items. It defines key performance indicators (KPIs) for transit times, ensuring consistent and reliable reporting across different postal operators.
We understand your challenges
What Spectos offers?
Centralized Feedback Platform
Multi-Channel Feedback Collection
Real-Time Data Analysis
Automated Alerts and Ticketing
Scalable and Flexible Solution
Multi-Channel Feedback Collection
Supports feedback gathering through websites, social networks, email, hotlines, and in-store representatives.
Automated Data Analysis
Real-time analysis capabilities with user-defined KPIs, providing insights into customer satisfaction and performance trends.
Interactive Dashboards & Scorecards
Visual tools for tracking and comparing performance across different touchpoints and locations.
Internal Ticketing System
Facilitates efficient internal communication and task assignment for resolving issues based on feedback.
Live Alerts & Notifications
Automatic alerts for performance indicators falling below thresholds, enabling quick response to potential problems.
Enterprise Feedback Management for Logistics by Spectos
Unified Feedback Platform: Consolidate feedback from multiple sources
Actionable Insights: Convert data into actionable improvements
Customer-Centric Culture: Foster a customer-focused organization
Unlock insights and drive performance with Spectos Enterprise Feedback Management
Our customers segments
Large Organizations and Enterprises
Customer-Centric Businesses
Businesses with Complex Feedback Channels
Industries with High Regulatory Standards
Organizations Pursuing Continuous Improvement
What do our customers say?
Problems at individual stops? With the Spectos Enterprise Feedback System, the mobility company learns immediately from its passengers’ feedback.
DVB
Happy with the delivery? The famous pizza chain uses the Enterprise Feedback System in Vietnam to optimize its customer service.
Domino’s Pizza Vietnam
Case Study | Enterprise Feedback Management
Audi Zentrum Ingolstadt: Feedback terminals at point-of-sale
Smart solutions for Postal & Logistics
Customer Satisfaction Monitoring
Focusing on customer satisfaction builds loyalty, sparks positive word-of-mouth, and fuels long-term growth.
Customer Dialogue System
Boost your customer service and elevate satisfaction with our powerful strategic solution.
Performance Management
Optimize your supply chain for faster, cheaper, and smoother deliveries with performance management in logistics.
