What is Customer Satisfaction Monitoring?
Customer Satisfaction Monitoring is the process of continuously assessing and analyzing customer feedback to understand their level of satisfaction with a company’s products or services. This involves collecting data through various channels such as surveys, reviews, and direct feedback, and using this information to improve customer experience and address any issues promptly.
Smart solutions for your business
Unlock the mystery of customer complaints and bad reviews with continuous satisfaction surveys. Get clear, direct feedback at key touchpoints to drive improvement and growth.
Customer Satisfaction Monitoring for Postal & Parcel Networks
Real-time insights into customer feedback, enabling service improvements and increased customer satisfaction.
Customer Satisfaction Monitoring for eCommerce
Tracks and analyzes customer feedback to improve service quality and enhance the overall shopping experience.
Mobility Satisfaction System
Comprehensive platform designed to measure and enhance user satisfaction with various mobility services through real-time feedback and data analysis.
Our customers
“With the Real-Time Performance Management™ Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.”
André Ströher | Chief Supply Chain Officer | WIRmachenDRUCK
“By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.”
Steve Gülzow | Director Partner Management, dvs – Deutscher Versand Service
Case Study | Customer Satisfaction Monitoring for Postal & Parcel Networks
dvs – Deutscher Versand Service:
Integrated ticket system for various use cases
