What is Customer Dialogue?
The Customer Dialogue System is a comprehensive communication platform designed to streamline and enhance interactions between businesses and their customers. It offers a range of features such as real-time feedback collection, multi-channel communication, and automated responses to improve customer service and satisfaction.
Smart solutions for your business
By taking individual goals into account, we work with you to develop a tailored solution for your customer service that can be easily integrated into your existing infrastructure and proven processes.
Customer Dialogue System for Postal & Parcel Networks
Streamlines communication by providing automated and real-time responses to customer inquiries, enhancing service efficiency and satisfaction.
Customer Dialogue System for eCommerce
A solution designed to enhance customer interactions and support by providing personalized assistance, resolving queries, and facilitating seamless online shopping experiences.
Mobility Customer Dialogue System
Enhance customer engagement and support through seamless, real-time communication across various mobility services.
What do our customers say?
“The Spectos Real-Time Performance Management™ platform is a convenient, user-oriented all-in-one platform that can be extended at any time. It provides us with the means to address the multi-faceted demands of day-to-day business and to meet continuously changing customer requirements both today, and in the future.“
Steve Gülzow | Director Partner Management | dvs – Deutscher Versand Service
“…With the continuously updated results and detailed reports in the Spectos Real-Time Performance Management™ platform, we have the opportunity to check and optimize the quality of our services in a targeted manner. In this way, we are steadily developing the public service of tomorrow. As Swiss Post, we do not limit ourselves to providing the classic universal service. We go beyond this to meet the needs of our customers.“
Dr. Annina Eymann | Specialist CEM and market research | Swiss Post
Case Study | Customer Dialogue System
dvs – Deutscher Versand Service: Integrated ticket system for various use cases
