Smart solutions for your business
Build unbreakable customer loyalty by constantly responding to their wants, needs, and expectations.
Customer Satisfaction Monitoring
Focusing on customer satisfaction builds loyalty, sparks positive word-of-mouth, and fuels long-term growth
Customer Dialogue System
Boost your customer service and elevate satisfaction with our powerful strategic solution
Our customers
“Digital surveys offer the opportunity to receive prompt and timely customer feedback in a simple and uncomplicated manner. The findings also underline the results of other surveys.”
Torge Gebhardt | DSW21 | Communication and Information
“With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.”
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
“Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.”
Valentina Schut | Service Management Assistant | Audi Zentrum Ingolstadt
“The great advantage in working with Spectos for us is that we can fully outsource the satisfaction survey down to the smallest detail. In this context, we are impressed by the agile way of working, with which our wishes are always implemented swiftly and in the highest quality. The results are very detailed and self-explanatory. We feel very well looked after and are highly satisfied with the extremely flexible and professional form of cooperation.”
Andreas Reddersen | Director Sales, Customer Support | VINCORION
Case Study | Customer Experience
Audi Zentrum Ingolstadt: Multichannel-measurement for customer satisfaction
