About Spectos – Service Quality matters
Everybody likes great service. We help to provide it.
Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day.
With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our expertise lies in the development and optimization of service quality management systems, enabling organizations to thrive in today’s competitive landscape.
Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration.
At the core of our offering is the Spectos Real-Time Performance Management™ Platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements.
Our TÜV-certified solutions have found success across various industries, including postal & logistics, mobility, commerce, and public administration.
From Data to Action: Monitor and improve your Service Quality
Embracing state-of-the-art technologies, Spectos seamlessly integrates the voice of the customer with operational data from ERP and CRM systems, alongside real-time tracking, RFID technology, and WiFi tracking, to deliver comprehensive and actionable insights. For this, Spectos uses a sophisticated approach to enterprise feedback management.
Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.
History
2001
Business Establishment
The Research & Technology Company was founded in Dresden in 2001.
2003
Early Beginnings in Service Quality Monitoring
Spectos’ long record of service quality monitoring experience in the logistics industry starts in 2003, when German postal provider TNT Post Germany entrusted the company with the measurement of its service quality.
2006
Launch of Spectos GmbH
Foundation of Spectos GmbH and expansion of business areas. Development of the Spectos BI system begins.
2009
Office Opening in Hanoi
The opening of Spectos Asia in Hanoi simplified the company’s globalization. Expansion of business into other industries.
2010
Certified Monitoring
The Spectos generic procedure for Transit Time Measurements of letters and bulk mails is certified by TÜV Rheinland and meets the European standards DIN EN 13850, DIN EN 14534 and DIN EN 14508.
2011
Getting started with Mobile Research
The development of mobile-first technology and integration of QR code solutions facilitated the entry into mobile service quality monitoring solutions.
2012
Opening of Office in Brussels
Expansion of European business by opening another Spectos office in Brussels, Belgium. This marks the beginning of many international quality monitoring projects to come.
2013
Launch of Feedbackstr
International launch of the easy-to-use enterprise feedback management system Feedbackstr.
2014
Opening of Office in Vancouver
The addition of an office in Vancouver, Canada, made the expansion to the North American market a full success.
2018
Digitization in Healthcare with AMEOS
The introduction of multi-channel patient surveys at all 80 facilities of the AMEOS Group, covering 44 locations in German-speaking countries. Additional introduction of healthcare employee satisfaction surveys.
2018
Kizy Tracking officially joined Spectos
With a strategic investment in Kizy Tracking AG, Spectos has expanded its solutions to Smart Logistics and IoT
2019
CEM Solution Provider 2019
The trade magazine CIO Applications Europe names Spectos “Top Solution Provider” for Customer Experience Management solutions.
2019
Data4City
The innovative project Data4City becomes part of the Spectos solution portfolio in the field of mobility and research.
2020
EcoVadis Seal of Quality
Spectos brings economic, social and ecological actions in line: officially proven by the EcoVadis quality seal in silver.
2021
adreko GmbH becomes part of the Spectos Group
Company merger of adreko with Spectos in July 2021 to expand service and product portfolio for transit time measurements, quality monitoring and customer data protection
2022
Re-Certification EcoVadis
Spectos has once again been awarded the EcoVadis silver quality seal. With a rank of 88%, Spectos is among the top 25% of companies assessed by EcoVadis.
2022
New Office Opening in Birmingham, UK
With the opening of our office in Birmingham, we have created the right setting for our activities in the UK, and a great opportunity to strengthen our links with international clients.
2023
Re-Certification EcoVadis
Once again, Spectos was awarded the EcoVadis quality label in silver. With a score of 80/100, the strongest development was achieved in the area of “Environment”.
2023
Re-Certification Transit Time Measurements
TÜV Rheinland once again confirms that Spectos transit time measurement systems for single letters and bulk mailings meet the criteria of the European standards DIN EN 13850, DIN EN 14534 and DIN EN 14508.
