“[…] With the continuously updated results and detailed reports in the Spectos Real-Time Performance Management™ platform, we have the opportunity to check and optimize the quality of our services in a targeted manner. In this way, we are steadily developing the public service of tomorrow. As Swiss Post, we do not limit ourselves to providing the classic universal service. We go beyond this to meet the needs of our customers.”
Dr. Annina Eymann | Specialist CEM and market research | Swiss Post
Swiss Post is one of Switzerland’s largest companies and employers. It is active in a wide range of areas, including communications, logistics, public transport and finance. The company is best known in Switzerland as a provider of parcel, courier and express services. In 2022, the company looked back on around 1.7 billion successfully delivered letters and 194 million parcels.
Since 2021, Spectos has been supporting Swiss Post in carrying out Transit Time Measurements. These measurements are used to verify compliance with legal requirements. In addition, they provide an important and independent source of information for internal quality assurance.
Read in our new case study how Spectos implemented a Transit Time Measurement system using a test panel and RFID transponders to monitor and verify delivery quality of Swiss Post.
