With a growing world population and the continuous development of new technologies, the healthcare sector is constantly changing and expanding. Health and care are sensitive issues in our society, which is why a high level of quality assurance is essential. In addition to offering a wide range of services, the healthcare system should be characterized by outstanding quality. Providing high-quality services is often a challenge for hospitals and other healthcare facilities. How can healthcare providers ensure this? A comprehensive approach to healthcare service quality management is the answer.
Quality assurance at all levels
Regular controls of quality development ensure a good service in hospitals.
Quality is a key competitive factor. A holistic quality management system helps hospitals measure, control, validate and improve the quality of their services.
To provide the best possible service, business operations and healthcare services must be continuously monitored for quality indicators. This can include patient and staff satisfaction surveys, as well as intelligent inventory management. A well-functioning quality management system is essential for strategic organizational development, corporate image and economic success. Therefore, healthcare organizations need a 360° view of all processes and stakeholders. There are several ways to achieve this.
From data to action
All quality measurements at a glance.
But what good is service quality monitoring if hospitals can’t analyze or interpret the data? The gap between data and resulting actions can only be closed by a meaningful aggregation, analysis and presentation of all results. Spectos provides a centralized visualization of data in a web-based, customized Healthcare Cockpit. This software-as-a-service platform enables a global view of all services and processes, tailored to the specific needs of the respective quality manager or general management.
Comprehensive Service Quality Management is easier than you think
Digitization makes it easy to continuously measure quality development. Tailored solutions ensure that neither staff nor patients are burdened with extra work. One example: A start-stop function integrated into digital questionnaires allows a survey to be continued at a later time. This can be important in an emergency. The healthcare provider AMEOS uses this option to anonymously survey its employees and can respond to needs or complaints in real time using the Healthcare Cockpit.
Patient survey as one solution for quality optimization.
Try something new
In the ongoing change of time, hospitals and co. have to adapt to current circumstances at any time. High quality, however, should be ensured at all times. Service Quality Management is a continuous and sustainable process and can be optimized through progressive thinking and digitization. The Spectos solutions combine both.
You want to know how you can integrate the Spectos solutions into your own healthcare facility? Get more insights on our healthcare website or contact us for your particular inquiry.
Case studies, new projects and healthcare industry news – it’s all on our LinkedIn Healthcare focus page!
