What is The Spectos Real-Time Performance Management™ Suite?
The Spectos Real-Time Performance Management™ Suite is an end-to-end performance management system designed to help businesses monitor and enhance their service quality.
We understand your challenges
How it works?
Define
Measure
Analyze
Improve
Control
Cloud-Based Performance Management Platform
The Spectos Real-Time Performance Management™ platform is very convenient to use and stands for high availability, usability and security. It is made available as a web application and can be accessed from both desktop and mobile devices. You do not need to install any special software or updates to do this. All you need is a web browser and a permanent Internet connection.
Advanced Analytics and Reporting
RTPM™ leverages sophisticated analytics to transform raw data into actionable insights. The platform offers automated reporting and benchmarking, helping businesses identify opportunities for improvement and measure their progress over time.
Proactive Alert System
The platform includes a real-time alert system that notifies users of critical issues or deviations from expected performance. This proactive feature ensures that businesses can address potential problems before they escalate, maintaining high standards of service quality.
Seamless Integration
The RTPM™ system is designed to integrate seamlessly with existing business systems, including CRM and ERP platforms. This compatibility ensures a smooth implementation process and allows businesses to enhance their current operations without disruption.
Spectos Real-Time Performance Management™
24/7 access from anywhere
Real-time data visualization
Ready to unlock the power of real-time insights?
With Spectos’ solution, you will gain:
Our customers segments
Service-Driven Industries
Businesses with High Compliance Needs
Customer-Centric Companies
What do our customers say?
“With the RTPM Real-Time Performance Management™ solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.“
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
“…By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time. Different user-oriented perspectives represent an important tool for both the control of interfaces and the continuous development of the network“
Steve Gülzow | Director Partner Management | dvs– Deutscher Versand Service
Case Study | Real-Time Performance Management™
dvs – Deutscher Versand Service: One central platform for holistic quality management
Smart solutions for Postal & Logistics
Postal & Logistics Cockpits & Dashboards
Increase the informative value of your data with meaningful reports, graphs and charts, visualized in cockpits and dashboards centrally in one platform.
