What is Customer Dialogue System for eCommerce?
A Customer Dialogue System for eCommerce is a platform enabling businesses to interact with customers conversationally. It uses chatbots or virtual assistants to provide information, process orders, and offer personalized recommendations, enhancing customer experience and driving sales.
We understand your challenges
How it works?
Easy Implementation
Holistic Workflow
Central Platform
Cross-departmental access
Simple Handling to Win Over Customers
Clearly and well structured, you can find all current concerns or complaints in the overall view. Specific filter and search functions support your cross-channel case management.
Improved Transparency to Ensure Efficient and Complete Processing of all Requests
Benefit from comprehensible case processing for all parties involved. Every step towards resolution is clearly documented, which allows you to close outstanding issues quickly.
Personal and Solution-Oriented: Active Customer Dialogue with Spectos
Engage in dialogue the same way your customers engage with you. With our customer dialogue solution, you respond with the same communication channel with which an inquiry or complaint was received.
Confidently Make Strategic Decisions
Benefit from easy-to-understand analyses and meaningful benchmarks on customer experience and complaint management. Through a targeted, data-based approach, you continuously improve your service quality and strengthen the relationship to your customers.
Customer Dialogue System by Spectos
Omni-Channel solution supports customer communication via preferred channel, from digital to paper
Integration with existing feedback systems and/or use of the Spectos Survey Service
Precise capture of all concerns due to individualizable information retrieval
How can our Customer Dialogue System drive growth and enhance satisfaction?
Our customers segments
Large eCommerce Retailers
Direct-to-Consumer (DTC) Brands
Niche eCommerce Stores
What do our customers say?
“With the Real-Time Performance Management Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.“
André Ströher | Chief Supply Chain Officer| WIRmachenDRUCK
Case Study | Customer Dialogue System for eCommerce
WIRmachenDRUCK: Big Data becomes Smart Data
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