Performance matters

How do you manage your logistics performance?

Improve your Customer Service, Operations, and Service Quality with Spectos Real-Time Performance Management solutions.

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Everybody likes great service. We help to provide it.

The Spectos Real-Time Performance Management™ Suite makes it easy for you to continuously monitor and improve your logistics performance.

Customer Experience Management

Customer Satisfaction

Customer Dialogue

Address Control System

Process Digitization & Automation

Live Tracking System

Video Coding

Returns Management

Process Monitoring & Audit Management

Transit Time Monitoring

Cold Chain Monitoring

Audit Management

Mystery Analysis

Monitor relevant Service Quality KPIs in real time and at a glance with Spectos Real-Time Performance Management™

DEFINE

KPIs based on the voice of the customer and important quality parameters

Measure

Operational data and feedback from customers throughout the entire business

Analyze

From raw data to real insights: your aggregated KPIs in one platform for targeted insights

IMPROVE

Derive targeted, data-driven decisions on a day-to-day basis

CONTROL

Monitor your service quality 24/7 through continuous alerts and control tools

About Spectos Real-Time Performance Management™

The success of a business depends on measuring and managing quality effectively and sustainably

Elevate Your Business Professionalism

Thousands of ticket requests, customer request and events are processed through Spectos’ system every day.

Tailor-made Solutions For Your Business

Surveys, process data using tracking technology, RFID, direct positioning, real-time data.

Algorithms, reporting and warning systems, ticket management systems, KPI systems, overview reports and detailed reports.

Customized solutions designed and built from standard modules.

Visualize real-time data centrally in one platform.

Real-time assessment and control of any business process.

Tailored Real-Time Performance Management Solutions for Logistics

Postal & Logistics

Postal Operators

Consolidators

Large Mailers

Regulators

Retail & Supply Chain Logistics

Food Supply Chain

Pharmacy Supply Chain

eCommerce

Mail Order

Passenger Logistics

Public Transport

Airlines

Automotive

What do our customers say?

By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.

Steve Gülzow | Director Partner Management | Deutscher Versand Service

The solution implemented by Spectos for a continuous patient survey is a great enrichment for our quality and risk management. The central platform provides us with continuous and daily updated insights into the mood of all patients.

Detlef Handke | Head of Quality and Risk Management |
AMEOS Group

Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.

Valentina Schut | Service Management Assistant | Audi Zentrum Ingolstadt

With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.

Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air

Spectos customers

Meet our customers

Spectos Transit Time Measurements
for Swiss: Case Study