Everybody likes great service. We help to provide it.
The Spectos Real-Time Performance Management™ Suite makes it easy for you to continuously monitor and improve your logistics performance.
Process Monitoring & Audit Management
Mystery Analysis
Monitor relevant Service Quality KPIs in real time and at a glance with Spectos Real-Time Performance Management™
DEFINE
KPIs based on the voice of the customer and important quality parameters
Measure
Operational data and feedback from customers throughout the entire business
Analyze
From raw data to real insights: your aggregated KPIs in one platform for targeted insights
IMPROVE
Derive targeted, data-driven decisions on a day-to-day basis
CONTROL
Monitor your service quality 24/7 through continuous alerts and control tools
The success of a business depends on measuring and managing quality effectively and sustainably
Elevate Your Business Professionalism
Thousands of ticket requests, customer request and events are processed through Spectos’ system every day.
Tailor-made Solutions For Your Business
Surveys, process data using tracking technology, RFID, direct positioning, real-time data.
Algorithms, reporting and warning systems, ticket management systems, KPI systems, overview reports and detailed reports.
Customized solutions designed and built from standard modules.
Visualize real-time data centrally in one platform.
Real-time assessment and control of any business process.
Tailored Real-Time Performance Management Solutions for Logistics
Postal & Logistics
Postal Operators
Consolidators
Large Mailers
Regulators
Retail & Supply Chain Logistics
Food Supply Chain
Pharmacy Supply Chain
eCommerce
Mail Order
Passenger Logistics
Public Transport
Airlines
Automotive
What do our customers say?
By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.
Steve Gülzow | Director Partner Management | Deutscher Versand Service
The solution implemented by Spectos for a continuous patient survey is a great enrichment for our quality and risk management. The central platform provides us with continuous and daily updated insights into the mood of all patients.
Detlef Handke | Head of Quality and Risk Management |
AMEOS Group
Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.
Valentina Schut | Service Management Assistant | Audi Zentrum Ingolstadt
With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.
Nguyen Phuong Thao | Service Quality Control Manager | Vietjet Air
Latest News from Spectos
Customer Experience, Market Insight, Spectos
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