Service Quality matters. Provide great service with Spectos
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Service Quality matters

How do you manage the quality of your services?

Optimize your Customer Service, HR, Operations, and Quality Management with Spectos Service Quality Management solutions. The Spectos Real-Time Performance Management™ Suite makes it very easy for you to continuously monitor and improve the quality of your services. Transform your data into targeted strategies to deliver exceptional experiences to your customers.

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Everybody likes great service. We help to provide it.

Smart Solutions for Your Service Quality Management

Monitor relevant Service Quality KPIs in real time and at a glance with Spectos Real-Time Performance Management™

Define

DEFINE
KPIs based on the voice of the customer and important quality parameters

Measure

MEASURE
Operational data and feedback from customers throughout the entire business

Monitor

ANALYZE
From raw data to real insights: your aggregated KPIs in one platform for targeted insights

Improve

IMPROVE
Derive targeted, data-driven decisions on a day-to-day basis

control

CONTROL
Monitor your service quality 24/7 through continuous alerts and control tools

 

About Spectos Real-Time Performance Management™

Your business depends on the long-term satisfaction of your stakeholders

2024 Spectos Metrics

500,000 undeliverable mail items per month are properly identified by our Returns Management system.

9+ million test letters and parcels sent within Germany, across Europe and globally.

1+ million feedbacks from more than 20,000 surveys gathered.

More than 200,000 panelists in 20+ countries for market research, mystery shopping and mystery calls.

Over 1,000,000 test items per year are processed in our projects.

50,000 calls and interviews in 8 languages are conducted per month by the Spectos Support Center

Our mail test items have traveled the equivalent of 6 times to the moon

In 2023, Spectos video coded and digitized8+ million mail items

More than 50.000 requests and inquiries per months are processed through our ticket solutions

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Tailored Service Quality Management Solutions for Service-Oriented Industries

  • Zitat

    The solution implemented by Spectos for a continuous patient survey is a great enrichment for our quality and risk management. The central platform provides us with continuous and daily updated insights into the mood of all patients. Moreover, we can immediately derive quality-enhancing measures and successively track their effectiveness.

    – Detlef Handke | Head of Quality and Risk Management |
    AMEOS Group
  • Zitat

    By having a 360-degree view in the Real Time Performance Management suite, we can now check customer requirements with supplier performance. This provides us with a clear understanding and complete transparency of the entire supply chain all the way to the customer in real time.

    – Steve Gülzow | Director Partner Management |
    dvs – Deutscher Versand Service
  • Zitat

    Continuous high customer service quality is our claim. The Real-Time Performance Management platform by Spectos enables us to respond in real-time to our customers‘ assessments and ensure high customer satisfaction levels. The actions we take allow long-term quality assurance.

    – Valentina Schut | Service Management Assistant |
    Audi Zentrum Ingolstadt
  • Zitat

    With the Real-Time Performance Management Suite from Spectos, our shipment data becomes more meaningful and we are able to derive strategic measures to optimize our delivery network. The solution helps us meeting our high standards of service quality and customer satisfaction permanently.

    – André Ströher|Chief Supply Chain Officer|
    WIRmachenDRUCK
  • Zitat

    With the RTPM Real-Time Performance Management solution by Spectos we are able to streamline, connect and monitor customer satisfaction at our Customer Services Department, ensuring that we always put our passengers first.

    – Nguyen Phuong Thao | Service Quality Control Manager |
    Vietjet Air

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Logo Domino's Pizza Vietnam uses the Spectos Hospitality Cockpit

Logo Audi

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bpost Case Study
WirmachenDruck Case Study
Logo Vietjet Air
Logo Domino's Pizza Vietnam uses the Spectos Hospitality Cockpit

 

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