The voice of the customer (or VoC) is the starting point of each Six Sigma quality management system. Because unfulfilled needs, prevailing problems, future requests and difficult to solve performance requirements were the inducement to draw on the Spectros external know-how.
When using VoC methods, the customer must be heard in order to develop an initial understanding of the client’s situation, and to extract clear performance requirements from all of the delivered information. Whether reducing expenses, increasing the quality of delivery, or reliability, whether streamlining the internal operating processes or optimizing the cooperation with external service providers, Spectos identifies the scope of duties to be modified and creates an agenda leading to those goals.
Contact
Falk Neumann (SpectosConsult)
Phone: +49 (0) 351 - 89 66 34 16
falk.neumann@spectos.com
Doreen Müller (Customer Service)
Phone: +49 (0) 351 - 89 66 34 13
doreen.mueller@spectos.com