Major competitors in the parcel market, regional branch providers, individual deliverers or various delivery areas; Benchmarks for the of the operating quality, whether through internal processes or external providers and their process levels, show the true quality level of the provided service.
To measure themselves with the best, to achieve the best possible, that must be the goal of every quality management system. Ultimately, it is about continuously increasing the company’s productivity and the resulting increased importance in a contested market, that of parcel services. Working more inexpensively, quicker and above all more effectively is the goal. Benchmarks (Comparisons) show the way.
Contact
Sabine Frahm (SpectosResearch)
Phone: +49 (0) 351 - 89 66 34 10
sabine.frahm@spectos.com
Doreen Müller (Customer Service)
Phone: +49 (0) 351 - 89 66 34 13
doreen.mueller@spectos.com